Customer Service Advisor

About the role

What will you be doing? Customer Service Advisor Location: Basingstoke (minimum 2-3 days a week in office) Salary: £28,000 What will you bring? We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks. In this role you will: Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution. Provide clear, accurate and concise information. Have excellent soft skills and active listening abilities. Be able to record clear and accurate notes that reflect conversations. Challenge current processes and explore new ways of working for continuous improvement. Be able to adapt and be flexible due to changing priorities. Contribute to the achievement of individual, team and operational targets and objectives. Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements. Support with the onboarding and training requirements for new starters. Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures. Demonstrate the ability to work in a team, as well as on own initiative. The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment. The successful Customer Service Advisor can expect: Generous Bonus Company funded Health Cash Plan DC Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. #LI-AM1 Why join us? At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk . Company: Unum UK

Additional Information

Job Posting End Date: April 24 Who are we? We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

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