Dealer.com Performance Manager

Responsibilities

• Responsible for external client and revenue retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.
• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
• Works with 'at risk' clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship.
• Identify key barriers and core problems with their client's situations preventing them from meeting business objectives. By using independent thought and problem‐solving skills along with strategic insight to make recommendations to accomplish client goals.
• Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.
• Closely monitor system 'red flags'/emergencies with clients and take immediate action.
• Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
• Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR.
• Works Independently to identify and moderate complex issues.
• Conducts analysis using independent thought to make recommendations to clients to build ROI in the software.
• Serve as a point of assistance to new or lower-level PMs through job shadowing. May provide general guidance/direction or train new or less experienced performance managers.
• Performs full range of performance management responsibilities that typically requires processing and interpreting, more complex, less clearly‐defined client issues.
• Consistently able to maintain client relationships and internal metrics
• Asked to assist or own special -projects including but not limited to Dealer workshops/webinars, product ownership, new hire training, Attend outside Vendor events (NADA, Digital Dealer, Etc.)
• Complete internal tasks and trainings in a timely manner
• All other duties as assigned.
• What's in It for You?
• Here's a sneak peek of the benefits you could experience as a Cox employee:
• A compet

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Performance Manager A - CAI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day

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