Director of Security - CITYCENTRE

Responsibilities

• Oversee all security department operations to ensure officers perform duties in accordance with written instructions, policies, procedures, and company standards.
• Implement and enforce all security and life safety policies, procedures, and post orders across assigned properties.
• Plan, schedule, and deploy security personnel to ensure 24/7 coverage that meets contractual and operational requirements for all sites.
• Monitor and manage the overall health of the account, identifying and addressing operational gaps, budget issues, and service risks.
• Respond in person to all significant incidents during business hours and high-level emergencies after hours (e.g., fire, death, major water leak, severe weather) as required.
• Support complex incident investigations, including reviewing video surveillance footage, access control history logs, and written reports; ensure timely, accurate documentation and case follow-up.
• Review daily incident reports in TrackTik (or similar platform), proofread and correct them, and ensure all reports are fully completed and approved.
• Conduct regular property tours (at least one per property per day, with increased in-person visibility at key sites each week) to stay current on field conditions and officer performance.
• Oversee inventory and readiness of all security equipment, including radios, uniforms, keys, flashlights, and technology; order and deploy replacements as needed.
• Provide support for fire drills, system integrity tests, penetration tests, and other life safety exercises.
• Administration & Reporting
• Review and approve payroll for accuracy of hours worked and billed; help control overtime and minimize additional costs for the client and company.
• Maintain the master schedule of open posts; coordinate recruiting needs and communicate staffing gaps to HR for action.
• Update and process all Time Off Requests, ensuring schedule coverage and proper documentation for HR.
• Attend and lead all required operations and staff meetings (weekly operations calls, bi-weekly in-person staff meetings, quarterly supervisor/dispatcher meetings).
• Prepare and present weekly summaries of operations, key activities, incidents, staffing changes, equipment/technology updates, site needs, and training status.
• Publish and distribute weekly schedules at least two weeks in advance, communicating changes clearly to all officers.
• Maintain and share an updated weekly accountability/coverage spreadsheet for management and field teams.
• Regularly report to Property Management on incident trends, investigations, and overall security and life safety performance.
• Liaison & Relationship Management
• Serve as primary liaison between Property Management and security provider leadership, communicating status, needs, and strategic recommendations.
• Maintain strong tenant and client relationships by routinely engaging with stakeholders, responding to concerns, and proactively identifying service improvements.
• People Leadership & Training
• Lead, coach, and develop assistant leaders, supervisors, dispatchers, and line officers to maintain a high-performing team.
• Manage all staff communications and disciplinary actions for assigned sites, partnering with Operations and HR on corrective and performance actions.
• Ensure all training folders, certifications, and required courses are current for each position (Officer, Shift Supervisor, Dispatcher, etc.).
• Coordinate and deliver officer training and evaluations, including at least two majo

Benefits

Additional Information

Marksman Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Are you an experienced security professional with a passion for leadership and high-rise operations? Marksman Security is looking for a Site Director of Security to lead security operations for a multi-site, high-traffic mixed-use portfolio (commercial and residential), ensuring a safe, secure environment for tenants, guests, and staff. Own all day-to-day security department activities, from incident response and investigations to staffing, training, and performance management. Why Marksman Security? As a Site Director, you are the face of our commitment to excellence. You will manage a top-tier team and utilize industry-leading technology to protect one of Houston's premier locations.

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