Charter Retail Assistant

About the role

Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented Charter Retail Assistant to support our Retail Charter Broker and contribute to the continued growth of our global charter operations. This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury yachting environment. You will play a key role in managing enquiries, supporting contract preparation, and ensuring seamless coordination throughout the charter booking lifecycle. Key Responsibilities Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms Qualify leads and coordinate closely with the Retail Charter Broker Assist in preparing charter offers, tailored proposals, and bespoke itineraries Support preparation and follow-up of MYBA charter contracts and related documentation Monitor option dates, APA payments, contract deadlines, and booking milestones Update and maintain yacht listings across Yachtfolio and other platforms Ensure accurate pricing, availability, specifications, and media are consistently updated Maintain accurate and structured records within the CRM system Assist with client follow-up before, during, and after each charter Coordinate internally with operations, accounts, and crew when required Required Skills & Experience Previous experience in yacht charter, luxury travel, or hospitality preferred Knowledge of Yachtfolio Understanding of MYBA contracts and charter procedures Strong organisational and administrative capabilities Excellent written and verbal communication skills Ability to manage multiple enquiries simultaneously in a fast-paced environment High attention to detail Proficiency in Microsoft Office and CRM systems Languages Fluent English (mandatory) Additional languages are a strong advantage What We Offer Opportunity to join a globally recognised luxury yacht brand Direct exposure to international brokers and high-profile clientele Competitive remuneration aligned with experience and performance Performance-driven environment with growth potential within the charter division Involvement in international yacht shows and global events Career progression opportunities within Sunreef Yachts Paid Annual Leave + Sick Leave Basic Health Insurance

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