Account Manager

Responsibilities

• Drive Commercial Edge
• Prioritize customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities.
• Represent Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements.
• Deliver sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth.
• Use data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio.
• Collaborate to Deliver
• Partner with internal teams (marketing, product, customer success) to design and execute strategic account plans.
• Communicate impactfully with stakeholders, presenting solutions clearly and persuasively.
• Champion inclusion and leverage diverse perspectives to strengthen customer engagement and team performance.
• Act with Agility
• Navigate complex, matrix environments and adapt quickly to changing customer needs and market conditions.
• Embrace curiosity by continuously learning about customer industries, Elsevier's evolving portfolio, and emerging trends.
• Build strong internal and external connections to accelerate decision-making and reduce barriers.
• Core Competencies
• Customer Needs Analysis: Ability to uncover and interpret customer priorities, pain points, and strategic objectives.
• Portfolio Expertise: Deep understanding of Elsevier's full product and service offering, and ability to position integrated solutions.
• Results Orientation: Demonstrates urgency and accountability in achieving revenue and growth targets.
• Data-Driven Decision Making: Uses analytics and insights to guide actions and measure impact.
• Inclusive Collaboration: Builds trust and fosters cooperation across diverse teams and stakeholders.
• Agility and Resilience: Adapts to complexity and maintains focus under pressure.

Requirements

• Fluency in English.
• Bachelor's degree or equivalent professional experience.
• Minimum 3 years in B2B sales or account management, preferably in corporate or knowledge-based industries.
• Proven success in strategic account planning and consultative selling.
• Strong communication, negotiation, and presentation skills.
• Proficiency in Salesforce, Microsoft Office, and other sales enablement tools.
• Experience working in a matrix organization and managing complex stakeholder relationships.
• Work in a Way That Works for You
• We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals-supporting both your immediate responsibilities and long-term goals.
• Working for You
• We offer a comprehensive benefits package, including:
• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off, plus volunteer and Employee Resource Group participation days
• About the Business
• U.S. National Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates.
• If performed in Colorado, the base pay range is $65,600 - $109,200, the total target cash range is $100,9

Benefits

Additional Information

Key Account Manager, Corporate - West Engineering, Energy, Chemical, and Technology (EECT) Markets About our Team We own the marketing for a portfolio of offerings within Engineering, Energy, Chemical and Technology markets covering multiple verticals within the Corporate Segment. We aim to expand and grow our revenue footprint. We market portfolio value and individual offerings via the direct sales channel and in partnership with digital marketing strategies. About of Role The Account Manager drives commercial excellence by delivering sustainable revenue growth and building long-term strategic partnerships within assigned strategic accounts and territories. This includes managing renewals, identifying new opportunities, and building strong relationships with key stakeholders to deliver value aligned with the organization's strategic objectives. This role requires a deep understanding of customer needs, industry trends, and the ability to position the full Elsevier portfolio to create value. Reports to the Regional Sales Director EECT South - Corporate Markets

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