SVP, Client Service Director

About the role

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn't just inform-but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can't afford to wait. Job Title: SVP, Client Service Director Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both internally and externally Know that you are department agnostic and be generous to hear new ideas no matter where they come from Build and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth. Client Management & Interaction Seen as primary owner of Account relationship o Ensuring that every client has an account contact and that each client feels your presence and oversight of the account o Key contact two-three levels above day-to-day client on a monthly/bi-monthly basis Solutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities (e.g. to deliver capabilities to new business prospect, pacify upset senior client, etc.) Maintain "guru" status with clients and engaged for key strategic meetings Be known and respected among client teams Lead for onboarding of all new clients, regardless of level Agency Development Solution oriented approach that creates calm and rallies teams Actively seek and close large, strategic new business opportunities; convert new business into agency revenue Play active role in defining, clarifying, and evolving agency short- and long-term "Go-to-Market" strategy and suite of offerings Be a developer and attracter of key agency talent and primary grower of talent from within Communication Skills Possess superior communication skills across the board. Maintain strong, professional presence that immediately puts clients at ease and wins their confidence Expert presentation skill to a few key individuals or to a large client team Communicate complicated ideas in a manner everyone can understand Annually deliver course relating to leadership, client management or business communications for the benefit of more junior colleagues as discussed and outlined with President of agency Author periodic articles or POVs worthy of publication internally and with clients Management Continue to build on our adoption of the philosophy of the Service-Profit Chain, correlating highly engaged employees create rewarding environments Manage multiple account teams with flawless client retention Accountable for all agency teams maintaining high quality deliverables Ensure teams consistently follow established processes/guidelines for executing agency offerings (eg,monthly POV's, etc). Serve as a mentor to account group taking initiative to develop trainings Ensure all levels of the organization understands the client dynamics at play and is involved to ensure client love and retention. Key conduit to strategic team with a mindset of always show the client more - talent, work, thinking Leadership/Teamwork Manage up and vertically to ensure seamless pull-through o Keep President abreast of all issues/opportunities arise to ensure all are on the page o Partner across so that all can learn from the dialogue Responsible for evangelizing Agency's evolving service offerings, processes, and best practices to all sta

Benefits

Additional Information

At Remedy Edge NY, we believe health can't wait. The stakes are higher. The pace is faster. And hesitation costs lives. That's why Remedy Edge exists-to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people-from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts. Inclusivity Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard-and when the work reflects the real world it's meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health's hardest problems with greater clarity and humanity. Flexibility At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

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