Fleet Assist Account Manager

About the role

As a Fleet Assist Account Manager, you'll serve as a trusted advisor and strategic partner to our clients, helping them maximize the performance, productivity, and value of their fleet operations. In this highly visible role, you'll build lasting client relationships, provide day-to-day account support, identify opportunities for improvement and cost savings, and champion solutions that help clients achieve their business goals. You'll act as the voice of the customer, collaborating across Merchants teams to deliver a seamless experience while driving continuous improvement within the Fleet Assist program. This is an opportunity for someone who combines a service-first mindset with strong business acumen, thrives in a fast-paced environment, and enjoys solving problems that make a meaningful impact for clients. Location: Merchants Feet HQ in Hooksett, NH or remote Salary Range: $60,000 - $75,000 dependent on experience and qualifications

Responsibilities

• Build strong, consultative relationships with clients and become a trusted extension of their team.
• Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives.
• Manage day-to-day client requests and activities while ensuring alignment with client policies, priorities, and expectations.
• Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency.
• Take ownership of client challenges, leveraging critical thinking and problem-solving skills to deliver effective solutions.
• Analyze fleet data and reporting to provide insights and recommendations that support informed decision-making.
• Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes.
• Collaborate with subject matter experts to resolve inquiries quickly and efficiently in a high-volume environment.
• Support client compliance initiatives by executing policies, monitoring adherence, and communicating non-compliance concerns to key stakeholders.
• Develop expertise in Fleet Resources, Customer-Facing Technology, vehicle specifications, and upfit solutions to provide exceptional client guidance.
• Lead client-specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.
• What Makes You Successful
• At Merchants, service is at the heart of everything we do. Successful Fleet Assist Account Managers embody our Heart & Hustle values by:
• Serving with Integrity - Building trust through accountability, transparency, and follow-through.
• Serving through Adaptability - Navigating changing priorities and client needs with agility and confidence.
• Serving through Evolution - Continuously seeking better ways to improve processes, outcomes, and the client experience.
• Serving through Community - Collaborating across teams, supporting others, and fostering strong relationships that drive collective success.

Requirements

• Exceptional relationship-building and client service skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proven ability to solve problems, make sound decisions, and think critically in complex situations.
• Experience analyzing data and translating insights into actionable recommendations.
• Ability to advocate for clients while balancing business objectives.
• Comfort working independently while also thriving in a collaborative team environment.
• Strong technical proficiency with CRM systems, Microsoft Office Suite, and Excel.
• A positive, professional, and energetic approach to client and team interactions.
• Ability to travel to client and prospect locations as needed.
• Why Merchants?
• If you're ready to bring your Heart & Hustle to a role where relationships, problem-solving, and service excellence matter, we'd love to hear from you.
• The Company
• You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You're tired of being told "no" when you think of ways to improve, innovat

Benefits

Additional Information

One Team. All Heart. All Hustle. At Merchants Fleet, we believe exceptional service is more than what we do-it's how we do it. Our Heart & Hustle culture is built on a commitment to serving our clients, teammates, and communities through integrity, adaptability, evolution, and collaboration. If you're passionate about building relationships, solving complex challenges, and delivering an outstanding client experience, we'd love to meet you.

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