Performance Specialist

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• Here's a closer look at this key role:
• Onboard customers onto the IPM platform following best practices, accelerating time-to-value
• Proactively monitor and triage customer digital services, surfacing issues before end-user impact
• Identify performance bottlenecks across internet paths, CDNs, DNS, and third-party dependencies
• Configure and optimize synthetic test scripts to reflect real user journeys
• Act as a trusted technical advisor, sharing best practices and product expertise with customers
• Present performance insights and recommendations in regular customer reviews
• Collaborate with Engineering, Product, and Support to resolve issues and improve platform capabilities
• Manage customer expectations and communicate clearly during incidents and escalations

Requirements

• 2+ years in web performance monitoring, observability, or a related technical domain
• Strong knowledge of DNS, HTTP/S, TLS, CDNs, and the browser rendering pipeline
• Familiarity with Core Web Vitals, waterfall analysis, and browser DevTools profiling
• Good understanding of HTML, CSS, and JavaScript as they relate to page performance
• Understanding of system architecture including servers, load balancers, and networking fundamentals
• Strong analytical skills with the ability to derive actionable insights from complex data
• Able to present technical findings to both technical and non-technical audiences
• Customer-first mindset with a track record of building trusted client relationships
• Experience using AI tools to enhance productivity, innovation, or problem-solving
• Click here to read our International Applicant Privacy Notice.
• LogicMonitor is an Equal Opportunity Employer
• At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
• Notice Regarding Use of AI in Hiring

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