Clinical Product Specialist

About the role

We are seeking a practicing or former physician to join our Regional Product Team, bridging clinical practice and digital health innovation. This role is focused on shaping, configuring, and optimizing InterSystems EHRs - TrakCare and IntelliCare - to meet local market needs, regulatory requirements, and real-world clinical workflows. Unlike traditional clinical advisory roles, this position is deeply embedded in product development and delivery. The successful candidate will translate frontline clinical experience into functional specifications, product enhancements, and safe, effective digital workflows that improve patient care. You will collaborate closely with product managers, developers, implementation teams, and customers to ensure our solutions deliver measurable clinical value across the Middle East.

Responsibilities

• Product Development & Clinical Design
• Translate clinical workflows and healthcare requirements into product specifications, use cases, and functional designs
• Define and validate configuration of TrakCare and IntelliCare to meet regional and regulatory requirements
• Participate in the design, testing, and continuous improvement of clinical features and workflows
• Ensure all product changes align with clinical safety principles and best practices
• Clinical Expertise & Internal Enablement
• Act as the clinical subject matter expert within the product team, contributing to product strategy and roadmap
• Provide clinical input to development, QA, and documentation teams to ensure accuracy and usability
• Support internal teams in understanding clinical workflows and healthcare delivery models
• Contribute to training materials and internal knowledge sharing
• Customer & Market Engagement
• Work closely with customers to understand real-world clinical challenges and translate them into product improvements
• Gather, analyze, and prioritize feedback from clinicians and healthcare organizations
• Support demonstrations, workshops, and discussions with clinical stakeholders when needed
• Maintain awareness of regional healthcare trends, policies, and standards
• Collaboration & Delivery
• Collaborate with global product teams and local implementation teams to align product capabilities with market needs
• Support implementation projects by validating workflows and ensuring clinical appropriateness
• Contribute to documentation, testing, and release readiness activities
• Assist in scoping and prioritizing enhancements and new features
• What You Bring
• Essential Skills & Experience
• MD (or equivalent medical degree) with 5+ years of clinical experience with demonstrated interest or experience in digital health, clinical systems, or process improvement
• Strong understanding of clinical workflows across inpatient and outpatient settings (e.g., wards, operating theatres, ICU, perioperative care, clinics)
• Hands-on experience with EHR systems, including configuration, implementation, optimization, or advanced clinical use
• Interest or exposure to AI applications in healthcare and clinical workflows
• Strong analytical, problem-solving, and communication skills, with the ability to translate clinical needs into structured requirements and functional specifications
• Familiarity with healthcare practices and regulatory environments in the Middle East
• Willingness and ability to travel to customer sites (e.g., hospitals and labs) across the region

Requirements

• Experience participating in product design, clinical system configuration, or workflow optimization initiatives
• Exposure to clinical decision support, analytics, or quality measures
• Hands-on experience with AI tools or technologies (healthcare or non-healthcare), such as data analysis, automation, or decision support tools
• Experience working with multidisciplinary product or technology teams
• Clinical credibility and ability to engage with healthcare professionals
• Structured thinking and ability to break down complex clinical problems
• Ability to balance clinical needs with technical and product constraints
• Adaptability in a fast-paced product environment
• Thrives in regulated environments where safety, precision, and compliance matter
• Detail-oriented without losing sight of the big picture
• Collaborative by nature, with a bias for action and learning
• Why Join Us?
• At InterSystems, your work has purpose. We develop mission-critical systems that touch millions of lives every day - and we do it in a culture that values ownership, curiosity, and continuous improvement.

Benefits

Additional Information

Join a global health tech leader transforming care delivery through smart, safe, and scalable digital solutions.

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