Benefits
Best in industry vacation quotaHybrid workingProfessional onboarding and training optionsPowerful team looking forward to working with youCareer coaching and development opportunitiesHealth and wellness benefitsReporting to the Customer Service Manager, the Customer Service Representative is responsible supporting sales.This position is part of the India Commercial Organization located in Bangalore and will be Hybrid.Perform high end order processing tasks which requires in-depth knowledge and experience in Oracle and SFDC Case management.Knowledge of commercial terms of a purchase order.Reviewing and validating customer documentation to meet compliance standards.Ensuring order delivery and fulfilment meet customer expectations.Applying analytical skills to identify process improvements and implement solutions.Driving resolution of open order-related issues to maintain high customer service standards.Maintaining excellent relationships with internal and external customers.Working with finance for finance validations & Supply chain for allocating ship sets.Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.Sending PI to customers and follow-up for Payments and get it applied with the help of finance.Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues.Reply to queries from customers on Orders related tasks such as: Delivery period, ETA.Provide proposal and pre‑sales support by coordinating inputs, documentation, and approvals.Support quote preparation and validation of commercial terms as per standard guidelines.Track proposal status and assist Sales with follow‑ups to improve quote‑to‑order conversion.Experience/ Skills RequiredAny graduate with a consistent track record2 to 4 years of' Hands-on experience in Order Management and Proposals.Experience working in Oracle or Salesforce will be an advantage.Display excellent verbal and written communication and social skills.Highly diligent and organized with excellent analytic and problem-solving abilitiesAble to multi-task, prioritize and lead time effectivelyAbility to work under critical situationCustomer-orientated and ability to adapt/respond to different types of tasksDescription: Contingent workers classified as Indirect Labor. "Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positioHealth insuranceVision insurancePaid time offRemote work optionsFlexible schedule
Additional Information
Imagine yourself...
Growing your expertise and expanding your skillset with every project.
Thriving in a supportive team environment that inspires you to strive for excellence.
Contributing to a brighter, more sustainable future.
At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
Interested in this role?
Apply on the company's website.
Hach (veralto) · Bangalore, India