Marketplace Delivery Team Manager

Requirements

• 5+ years of experience in project management, vendor management, supply chain management, or operations
• Experience with marketplace environments or large vendor/freelancer pools is a strong plus
• Certification in project management, such as PMP (Project Management Professional), is a plus.
• Proven ability to scope projects, allocate resources, manage risk, and track delivery performance.
• While not as technically focused as a developer or engineer, a Marketplace Delivery Manager should have a good understa

Additional Information

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises. We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy-ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world-instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Mission: You will join Smartcat's GTM org as a Marketplace Delivery Team Manager, owning the full marketplace onboarding experience and ensuring successful marketplace adoption across the entire customer lifecycle-from pre-sales to steady-state operations. Marketplace Delivery Managers are responsible for guiding customers through Smartcat's marketplace model and technologies, reducing operational risks, and enabling efficient, scalable multilingual content delivery. In this role, you will ensure customers achieve reliable outcomes and gain confidence in Smartcat's marketplace. Our main team objective is to safeguard our service-level commitments for quality and on-time marketplace delivery by overseeing supplier selection for specific translation workflows, monitoring project execution, and intervening when necessary to. Outcomes: This is an outcome-driven role that demands operational ownership, precise execution, and the ability to manage multiple complex workflows simultaneously. You will: Deliver full onboarding and continuous improvement coverage for new and existing customers using the Smartcat Marketplace Leverage Smartcat's automation technologies to reach 90% workflow automation across supported accounts Ensure 100% SLA compliance for quality and on-time delivery, stepping in when needed Build and maintain trusted vendor teams, enabling them with Smartcat AI tools and best practices Core responsibilities: Customer Onboarding & Workflow Setup Partner with GTM Account teams to scope requirements and align on goals, quality expectations, formats, and workflows Deliver marketplace training, ensuring customers understand how to create, manage, and assign projects efficiently Configure and automate workflow steps including freelancer assignment, vendor management, and workspace settings Support payment workflows, including facilitating payments to freelancers, and ensuring compliance with payment guidelines. Supplier & Resource Management Monitor freelancer capacity, performance, and specialization to match project requirements Utilize Smartcat AI for supplier selection, supplementing with manual sourcing for rare language pairs or niche domains Support manual quote creation when applicable Build and maintain pools of trusted linguists and teams Quality Assurance & Delivery Oversight Set up and manage language assets (TMs, glossaries, style guides) and QA automation tools Coordinate sample reviews and independent quality checks Monitor delivery progress, mitigate risks, and intervene to protect SLAs Lead issue resolution and escalation management when necessary Support for Proof-of-Concept (POC) Projects Help define success criteria, timelines, and workflows during POCs Ensure smooth execution and help demonstrate value to accelerate customer decisions Cross-Functional Collaboration & Product Feedback Work closely with CX, Product, Engineering, and Account teams to deliver customer outcomes Submit actionable bug reports, workflow insights, and technical feedback Identify recurring customer needs and influence product roadmap priorities Serve as an internal and external advocate for marketplace best practices

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