Samsung Repair Quality Data Analyst

About the role

2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America. The Data Analyst will support the entire Service/Repair Quality management team for Samsung, focusing on in-depth nationwide data, trends, and analysis for recommendations and improvements. The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act. The role of a data analyst is to ensure reliable data by setting standards, identifying root causes, and helping to resolve issues. What's in it for you? Competitive hourly rate, paid weekly Next day pay on-demand with DailyPay Health/Dental/Vision benefits 401K Program with matching Paid Time Off Paid Holidays Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Job Description: Collect the data from different sources either it may be raw data, structured data, or ASC's data, and convert that data to meaningful and useful data for the organization Collects, cleans, and interprets data sets to answer a question or solve problem Manages and analyzes the customer provided data for warranties and bounce return Responsible for monitoring, collecting, and collating repair data using field metrics Creating dashboards and reports for all levels of Samsung Quality Management and Care Teams

Requirements

• Preferred Bachelor's Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry
• Preferred 1+ years' experience in a quality or wireless telecommunications position and long-term customer contact and relationship building
• Experience setting up Quality/Sustaining engineering processes and procedures
• Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills
• Experience researching and resolving customer technical complaints and issues
• Experience with using statistical process control and failure mode effect analysis FMEA (Failure Mode and Effects Analysis) applications
• The ability to understand significant knowledge of circuit design of wireless handsets
• The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers & authorized service agents etc.
• The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignments
• The ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information
• Read and interpret detailed and complex customer requirements
• Fully understanding of department KPIs and expectations
• Physical/Mental Demands and Working Conditions:
• Operate PC more than 75% of work time in an alternating sedentary and highly mobile position
• High level of visual acuity, numeric/character distinction, and moderate color distinction for accurate test equipment operation, information analysis, and error recognition
• Understanding complex Math and reading
• Ability for analysis/comprehension and judgement/decision making
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels
• Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frame s
• What You Can Expect From 2020 Companies
• 2020's Commitment

Benefits

Additional Information

Job Type: Regular Work Location: Samsung Electronics America - Plano, TX 75023

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