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Head of Mobile App & Web

External
telstra logoTelstra · (flexible), Australia
Full-timeOn-site1w ago
AccessibilityAndroidiOSLeadership
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About the role

Telstra Digital is Telstra's e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and the MyTelstra app. We also manage Telstra Plus, our loyalty program with over 6 million members . Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff. Our responsibilities extend to messaging platforms used by our call centres and the ongoing development of AI-powered chat solutions. We also have a number of whole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.

Responsibilities

  • In this role, you'll have accountability for:
  • Product Ownership & Management (Primary)
  • Establish ing and lead ing a strong product ownership model across mobile and web
  • Ensur ing Product Owners are accountable for outcomes, prioritisation, and decisions
  • Maintain ing clear ownership boundaries across journeys, platforms, and services
  • Driv ing product strategy and backlog aligned to commercial priorities
  • Coach ing Product Owners into senior operators with end-to-end accountability
  • Technical Understanding & Engineering Partnership
  • Maintain ing strong working understanding of mobile, web, and API architectures
  • Ensur ing product decisions are grounded in technical capability and constraints
  • Partner ing closely with Engineering Leads and Chapter Leads on delivery planning and trade-offs
  • Support ing alignment on scalable, reusable solutions across teams
  • Balan cing delivery pace with long-term platform integrity
  • Delivery & Team Leadership (Mobile + Web)
  • Lead ing teams responsible for building and running mobile and web applications (iOS, Android, web)
  • Driv ing a balanced delivery approach across frontend and backend
  • Maintain ing execution discipline across prioritisation, dependencies, and delivery cadence
  • Ensur ing high standards of delivery quality, stability, and performance
  • Build ing and lead ing high-performing teams across product, engineering, and delivery

Benefits

Performance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day off Additional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)About youTo be successful in this role, you'll need:Proven experience leading senior Product Owners or product teams at scaleStrong track record of owning product strategy, backlog, and outcomesExperience leading teams that build and operate mobile and web applicationsAbility to coach and lift product capability across a teamStrong working knowledge of mobile (iOS/Android), web, and API architecturesComfortable operating alongside engineering leadership and making informed trade offsAbility to translate between product intent and technical deliveryStrong capability managing delivery across multiple teams and disciplinesAbility to maintain delivery performance in complex environmentsInterested? Apply now!If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).Paid time off

Additional Information

Employment Type Permanent Closing Date 19 June 2026 11:59pm Job Title Head of Mobile App & Web Job Summary Job Description Y ou will own and run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences. You'll also alignment between product intent, engineering execution, and customer outcomes across sales and service.

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