Director, Partner Success - Aviation

About the role

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Serve as the "General Manager" of the post-launch relationship for Metropolis' most prestigious, technology-enabled airport partners
• Ensure the Metropolis Vision platform and comprehensive suite of airport technology products are deeply integrated into each airport's financial, operational, and commercial ecosystem
• Act as primary tech and commercial advisor for airport executives and stakeholders
• Lead MBRs and QBRs to align the Metropolis roadmap with airport capital, passenger, and digital strategies
• Identify and execute opportunities to expand the Metropolis footprint within existing airport accounts
• Drive upsell and cross-sell initiatives across TNC lot management, valet automation, employee parking, Bags, reservations, digital identity, and security products
• Act as the high-level liaison between client leadership and Metropolis Product, Engineering, and Technical Operations teams
• Translate and prioritize complex client needs into product features, ensuring compliance with non-negotiable airport requirements like audit compliance, revenue reconciliation, and CRM/marketing tool integrations
• Partner with the New Mobility team to transition traditional airports into multimodal mobility hubs and integrate next-generation systems into the core Vision platform
• Collaborate with airport CFOs and accounting departments to ensure seamless revenue reporting and guarantee 100% audit-ready financial transparency across all integrated platforms

Requirements

• 10+ years of progressive leadership experience within airports/aviation, airport technology, or major mobility platforms
• Demonstrate a deep understanding of airport procurement, RFP timelines, municipal processes, and the highly networked nature of the aviation industry
• Display a proven track record of success driving significant Gross Product Value (GPV) / Gross Profit (GP) uplift, improving CSAT, and navigating complex stakeholder environments
• Possess technical and financial literacy with the ability to speak fluently with engineers regarding API integrations and with CFOs regarding revenue and reporting stream architecture
• Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or pr

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