Senior Consultant

Benefits

Additional Information

Client Support & Relationship Ownership Serve as the primary Customer Success contact for Japanese clients operating overseas or expanding into new international markets and categories. Manage day-to-day client communications in both Japanese and English, ensuring seamless and reliable service delivery aligned with client business needs. Build and maintain strong relationships with key stakeholders, taking full ownership of client requests from initiation through resolution. Execution & Value Delivery Lead client updates, business reviews, and presentations, effectively communicating data, insights, and performance outcomes related to international markets. Translate client priorities into actionable plans, deliverables, and structured follow-ups to drive measurable results. Leverage NIQ data, tools, and standardized materials to address client business questions and support strategic decision-making. Customer Satisfaction & Issue Resolution Act as the primary point of contact for all service-related inquiries, including data quality, coverage, and delivery concerns. Collaborate with cross-functional and regional teams to ensure timely and accurate issue resolution. Provide clear and transparent status updates, serving as a bilingual liaison between Japanese clients and global NIQ teams. Global & Cross-Market Support Support multi-market and international inquiries by gathering and validating information on data availability, definitions, and methodologies across regions. Coordinate cross-market requests by defining scope, ownership, and timelines to ensure efficient execution. Facilitate client expansion into new markets or categories by connecting them with relevant NIQ expertise and resources. Platform Adoption & Continuous Improvement Drive onboarding and adoption of NIQ platforms and tools by supporting client training, addressing user inquiries, and resolving common usage challenges. Utilize digital and AI-driven tools to enhance efficiency in research, material preparation, documentation, and daily client communications. Contribute to continuous improvement by documenting processes, sharing knowledge, and enhancing clarity and efficiency in repeat global or cross-market workflows. Bachelor's degree or equivalent combination of professional or academic experience. Background in Customer Success, consulting, analytics, market research, sales support, account management, or related fields; alternatively, a strong interest in building a career in a client-facing, global environment. Strong communication skills, with the ability to work professionally in both Japanese and English, both verbally and in writing. Demonstrated interest in supporting Japanese clients with overseas market data, insights, and business expansion initiatives. Ability to explain complex information in a clear, structured, and logical manner, with a willingness to learn and apply new concepts through training and support. Hands-on, execution-oriented mindset, with strong organizational skills and the ability to manage multiple priorities while ensuring timely follow-through. Ability to collaborate effectively with colleagues across diverse cultures, geographies, and time zones; or a strong motivation to develop this capability. Curious, adaptable, and proactive attitude, with a willingness to learn new datasets, tools, and global ways of working. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, for data analysis, reporting, and client presentations. Comfortable using AI-powered and digital tools to enhance productivity in areas such as research, content drafting, and data summarization; or a strong willingness to develop these skills.

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