Senior End-User Support Engineer (L3)

About the role

Senior End-User Support Engineer (L3) Job Title: Senior End-User SupportEngineer (L3) Monthly Salary: $8,500 - $11,000 SGD Location: Singapore Employment Type: Full-time, Permanent Roles & Responsibilities Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues) Own the Problem Management process - conduct root cause analysis (RCA) for recurring incidents Lead post-incident reviews and drive permanent fixes to reduce ticket volumes Design and maintain knowledge base articles for L1/L2 support teams Mentor and provide technical guidance to junior support engineers Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues Proactively identify areas for automation and efficiency improvements in support processes Manage major incident bridges and coordinate with multiple teams for resolution Create PowerShell scripts to automate repetitive support tasks Review change requests impacting end-user computing environment Prepare weekly incident trend reports for IT management Act as the final approval point for complex technical solutions Job Requirements Bachelor's Degree in Information Technology, Computer Science, or equivalent experience Minimum 7 years of experience in end-user support, with at least 2 years at L3 level Deep expertise in Windows OS internals, registry, group policy, and troubleshooting Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration Strong scripting skills in PowerShell and/or Bash ITIL v4 Managing Professional certification required Microsoft 365 Certified: Endpoint Administrator Associate preferred Excellent analytical and problem-solving skills with attention to detail Proven ability to remain calm under pressure during major incidents Singaporeans and PRs are encouraged to apply.

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