Office Associate II - Augusta

Responsibilities

• Answer phone calls and emails and determine customer needs.
• Advise others requesting technical assistance.
• Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
• Develop standard work procedures within established guidelines.
• Examine documents/information, determine facts, detect errors and irregularities, and act as authorized.
• Comply with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Create and use varied correspondence formats and compose standard business correspondence.
• Perform routine, clerical duties such as creating letters, handling and researching return mail, and reviewing documents to respond to requests.
• Collect, count, reconcile and/or deposit fees in accordance with set procedures.
• The position requires attention to detail and excellent customer service skills.
• KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
• Ability to use discretion and judgment in dispensing information
• Ability to initiate, coordinate, implement, and evaluate administrative activities
• Ability to maintain confidentiality
• Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
• Ability to effectively resolve problems.
• Ability to exercise good judgment in appraising situations and making decisions/recommendations.
• Ability to create and use varied correspondence formats and compose standard business correspondence.
• Ability to prepare standard reports and to develop and use computerized formats and/or graphics.
• Ability to perform basic secretarial duties.
• Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
• Knowledge of customer service methods and techniques and the ability to communicate effectively both orally and in writing.
• Knowledge of modern office software.

Requirements

• APPLICATION INSTRUCTIONS:
• Please submit a cover letter along with a current resume and three (3) professional references.
• CONTACT INFORMATION: For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov
• All job candidates applying for Maine Revenue Services' positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.
• For all candidates not currently employed at Maine Revenue Services: State law requires that applicants

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Maine Revenue Services Property Tax Division Opening Date: June 26, 2026 Closing Date: July 13, 2026 Grade / Admin Unit: 13 / Administrative Services Job Class Code: 6542 Salary: $ 17.73 - $ 25.53*/ Hourly (*Includes 2.50% recruitment and retention stipend) Position Number: 004601230 Location: Augusta Telework: None Currently, t his position is not eligible for visa sponsorship or STEM OPT extensions. JOB SECRIPTION: This position is in the Property Tax Division of Maine Revenue Services. The position will provide office and administrative support work performing complex, varied office support tasks often requiring the operation of technical office equipment. Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, ensuring appropriate actions and processes are followed in accordance with standard procedures. Effective communication skills, attention to detail and accuracy will be necessary.

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