Business Analyst III

About the role

The Salesforce Business Analyst is responsible for driving end-to-end business analysis across Salesforce implementation workstreams within the Phoenix project. The role bridges business needs and technology solutions-translating functional requirements into well-defined user stories, solution specifications, and acceptance criteria aligned with Salesforce platform capabilities. The Business Analyst will operate with a high degree of autonomy across complex functional areas, collaborates closely with Product Owners and Solution Architects, and ensures that business requirements are clearly articulated, traceable, and delivered in alignment with program objectives. Job Description: Business Analysis & Requirement Elicitation Lead engagement with business stakeholders to elicit, analyze, and document functional and non-functional requirements. Translate business needs into detailed user stories, epics, and features aligned with Salesforce capabilities. Ensure requirements are complete, consistent, testable, and aligned with program scope and priorities. Backlog Management & Refinement Collaborate with Product Owners to define and maintain prioritized product backlogs. Lead backlog refinement sessions, ensuring stories are well-defined, estimated, and ready for delivery. Ensure alignment between business priorities and technical feasibility across Salesforce workstreams. Solution Design Support Work closely with Solution Architects and Technical Teams to translate business requirements into solution designs. Support decision-making on configuration vs. customization, ensuring optimal use of Salesforce out-of-the-box capabilities. Validate that proposed solutions meet business requirements and comply with enterprise standards. Agile Delivery Support Participate actively in Agile ceremonies including sprint planning, demos, and retrospectives. Provide clarification to development teams throughout the sprint lifecycle. Ensure continuous alignment between business expectations and delivery outcomes. Stakeholder Management & Communication Act as the primary liaison between business stakeholders and delivery teams. Facilitate workshops, requirement sessions, and solution walkthroughs. Ensure clear communication of scope, requirements, and impacts of changes across stakeholders. Testing & Validation Define acceptance criteria and support development of test scenarios and test cases. Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT). Validate delivered functionality against business requirements and ensure quality standards are met. Traceability & Documentation Maintain end-to-end traceability from business requirements through delivery and testing. Produce and maintain key artifacts including: Business requirement documents Functional specifications User stories and acceptance criteria Process maps and workflows Deliverables The Salesforce Business Analyst is expected to produce and maintain: Epics, user stories, and acceptance criteria Product backlog and backlog refinement outputs Functional and business requirements documentation Process flows, business workflows, and solution diagrams UAT plans, test scenarios, and validation reports Traceability matrices linking requirements to delivered functionality Required Qualifications & Experience Proven experience as a Business Analyst on Salesforce implementation Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred) Experience working in Agile/SAFe delivery environments Strong skills in requirements analysis, stakeholder engagement, and documentation Experience with tools such as Azure DevOps, Jira, or similar backlog management systems Key Competencies Strong anal

Benefits

Additional Information

Business Analyst III Contract Opportunity - Rate $59/hr Onsite - Washington, D.C. NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Business Analyst III to work onsite in Washington, DC with our global client.

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