Sr Analyst Quality

Responsibilities

• Production Support
• Provide L2/L3 production support for Oracle ERP applications.
• Investigate and resolve application, data, and interface issues.
• Perform root cause analysis and implement corrective actions.
• Support business users during critical incidents and escalations.
• Monitor application health, concurrent programs, interfaces, and batch processes.
• Coordinate with business users, infrastructure teams, vendors, and development teams.
• ERP Functional Support
• Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
• Analyze business process issues and system impacts.
• Troubleshoot transactional issues and data discrepancies.
• Work closely with business SMEs and functional teams to resolve production issues.
• Provide guidance on ERP functionality and process flows.
• Technical Support/Development
• Develop and troubleshoot Oracle SQL and PL/SQL programs.
• Support custom interfaces, reports, conversions, and enhancements.
• Investigate data issues and perform approved data corrections.
• Analyze performance issues and optimize SQL queries where required.
• Support deployment and migration activities.
• Defect fixes, performance tuning, and automation initiatives
• Testing, deployment, and release support
• Functional Knowledge Required
• Strong Functional Knowledge
• Order-to-Cash (O2C)
• Customer Orders
• Shipping Execution
• Inventory Transactions
• Invoicing
• Order Fulfillment Lifecycle
• Procurement
• Requisitions
• Purchase Orders
• Receiving
• Supplier Management
• Procurement Workflows
• Inventory Management
• Inventory Transactions
• Item Master
• Cycle Counting
• Inventory Reconciliation
• Material Movements
• Finance & Accounting
• General Ledger (GL)
• Accounts Payable (AP)
• Accounts Receivable (AR)
• Financial Period Close
• Accounting and Financial Reporting
• Receiving
• Receipt Processing
• Receipt Corrections
• Inventory Receiving Transactions
• Required Technical Skills
• Oracle E-Business Suite 11i, R12, or higher
• Strong Oracle SQL and PL/SQL development skills
• Experience supporting highly customized Oracle ERP environments
• Oracle Forms, Reports, Interfaces, and Concurrent Programs
• Data analysis and troubleshooting
• Incident and production support management
• Preferred Skills
• Oracle Workflow knowledge
• XML Publisher / BI Publisher
• Unix/Linux shell scripting
• Oracle ERP integrations and interfaces
• ITIL / Production Support processes
• ServiceNow or similar ticketing tools

Requirements

• Bachelor's degree in Computer Science, Information Systems, Accounting, Finance, Supply Chain, or related field.
• 6+ years of Oracle ERP production support experience.
• Strong Oracle ERP functional and technical troubleshooting experience.
• Experience supporting business-critical ERP applications in a production environment.
• Key Success Factors
• Strong understanding of Oracle ERP business processes.
• Excellent Oracle SQL and PL/SQL troubleshooting skills.
• Ability to diagnose both functional and technical issues.
• Strong analytical and problem-solving capabilities.
• Effective communication with business users and technical teams.
• Ability to support critical production environments with minimal supervision.
• Technology Stack
• Oracle E-Business Suite (11i / R12 or higher)
• Oracle SQL
• Oracle PL/SQL
• Oracle Forms & Reports
• XML Publisher / BI Publisher
• Unix/Linux
• ServiceNow
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always m

Benefits

Additional Information

Job Description - Oracle ERP Production Support Analyst Position Summary We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment. The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The environment includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

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