Benefits Manager, Americas

Responsibilities

• Leave of Absence & ADA Management: Serve as the internal lead for all Americas leave programs. Manage the end-to-end interactive process for ADA/accommodations, partnering closely with Legal, People Business Partners, and People Services Team to ensure compliant, compassionate outcomes
• U.S. Benefits Operations: Oversee the annual open enrollment process, wellness initiatives, ACA reporting, non-discrimination testing, and 401(k) plan administration for ~2,000 domestic employees.
• International Benefit Oversight: Partner with regional brokers to manage and optimize supplemental and statutory benefits in Canada staying ahead of local legislative shifts
• Vendor & Broker Management: Hold carriers and TPAs accountable to rigid SLAs. Act as the primary escalation point for complex claims or employee issues
• Data & Systems Integrity: Partner with the People Systems team to ensure Workiva's HCM (Workday) runs flawless integrations with benefits vendors and payroll
• Scope and Impact
• Problem Solving: Works on highly ambiguous problems where analysis of benefit data requires an evaluation of intangible factors. Identifies alternative procedures to establish the best path forward for plan design and compliance
• Discretion: Consistently makes decisions that impact the short- and long-term goals of the regional benefits function. Exercises independent judgment in methods, techniques, and evaluation criteria
• Collaboration: Collaborates across the broader Total Rewards and People & Culture organizations, adapting communication style to handle sensitive employee matters with high cultural awareness and global nuance

Requirements

• 6+ years of progressive HR/Benefits experience, with a heavy emphasis on U.S. benefit operations and multi-country Americas coverage (LATAM/Canada experience highly preferred)
• Bachelor's degree in HR, Business, or a related field
• Technical Expertise: Deep, working knowledge of FMLA, ADA interactive processes, ERISA, COBRA, HIPAA, and Affordable Care Act (ACA) compliance
• Systems: Strong proficiency in Workday Benefits Administration and advanced Excel or Google Sheets for data analysis
• Travel Requirements & Working Conditions
• Less than 10% travel for customer and internal collaboration
• Reliable internet access for remote work as needed
• How You'll Be Rewarded
• ✅ Salary range in the US: $106,000.00 - $172,000.00 ✅ A discretionary bonus typically paid annually
• ✅ Restricted Stock Units granted at time of hire
• ✅ 401(k) match and comprehensive employee benefits package
• The salary range represents the low and high end of the salary range for this j

Benefits

Additional Information

At Workiva, we are committed to supporting our employees through every stage of their personal and professional journeys. As our Benefits Manager , Americas you will be the operational heartbeat of our health, welfare, and leave programs across the United States and Canada. Reporting directly to the Director of Global Benefits , you will own the benefit delivery for our largest employee population, supporting roughly 2,300 employees in the US and Canadian entities. This is a high-visibility, high-impact role that balances deep empathy with absolute compliance. You will serve as the premier subject matter expert for complex leave administration, accommodations, and competitive cross-border plan management. The Benefits Manager, Americas administers and maintains the company's health, welfare, and retirement benefits programs across the Americas region, including group medical/dental/vision, life insurance, disability, retirement savings, and time-off policies. This role oversees the day-to-day operations of regional brokers and third-party administrators (TPAs), ensures strict compliance with local labor and benefit laws, and manages complex leave of absence and interactive ADA accommodation processes. Why This Role Matters Scale and Scope: You will manage a comprehensive benefits portfolio across three countries, ensuring our "Work Where You Work Best" philosophy is backed by competitive, localized health, retirement, and wellness programs. Complex Leave & Accommodation Ownership: You will be the champion for employees when they need it most. You will modernise and own our end-to-end U.S. leave administration (FMLA, Short-Term/Long-Term Disability, Paid Family Leave) and lead our interactive ADA/Accommodations process with care and legal rigor.

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