Program Manager, WIOA

About the role

OUR ORGANIZATION: Kinexus Group, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021, 2022 and 2026 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan. We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality. OUR TEAM: The Michigan Works Team is made up of dedicated professionals who work to develop the local workforce and build a talent pipeline to meet current and future needs of employers in the area. At the same time, we are helping job seekers in our community find sustainable employment. The One-Stop Team offers a variety of services to job seekers at almost any level, including career coaching, scholarships for classroom training in high demand occupations, and on-the-job training opportunities. We work closely with the Business Team to connect job seekers to multiple types of employment from entry level work to professional careers. OUR DESIRED OUTCOMES: The Program Manager, WIOA serves as the organization's subject matter expert for Workforce Innovation and Opportunity Act (WIOA) programming, providing strategic and operational leadership to strengthen program quality, compliance, staff capability, and performance outcomes across the Michigan Works! service delivery system. Through training, coaching, technical assistance, performance monitoring, and operational guidance, this role partners closely with the Workforce Manager and frontline teams to ensure consistent, effective service delivery aligned with local, state, and federal workforce requirements, supporting the long-term goal of attracting, retaining, and developing talent that drives economic growth throughout Southwest Michigan. WHAT WE EXPECT FROM YOU : The Program Manager, WIOA will provide leadership and expertise to ensure WIOA programs operate effectively, consistently and in compliance with all applicable regulations and policies. Program Leadership & Compliance Serves as the internal subject matter expert for WIOA Adult, Dislocated Worker and Youth programs. Ensures program implementation aligns with local, state, and federal regulations, guidance, and performance expectations. Develops, implements, and monitors policies, procedures, and workflows to ensure quality, compliance, and operational consistency. Analyzes program performance data, trends and outcomes to identify opportunities for improvement and operational effectiveness. Supports monitoring activities, audits, corrective action responses and program reviews as needed. Partners with leadership to support strategic workforce initiatives, program innovation and service delivery improvements. Maintains current knowledge of workforce legislation, policy updates, labor market trends and best practices related to WIOA programming. Training, Technical Assistance & Program Support Develops and delivers onboarding, technical training and ongoing professional development related to WIOA programs, service delivery, and compliance requirements. Designs and maintains program-specific curriculum, training materials, job aids, process documentation and learning resources to support workforce staff. Applies adult learning principles, coaching, facilitation and other instructional methods to strengthen staff capability, operational consistency and program effectiveness. Partners with Workforce Manager and operational leaders to identify training needs, address process gaps and support continuous improvement initiatives. Provides technical assistance and consultative support regarding eligibility, documentation, case management practices, program implementation and performance expectations. Facilitates meetings, workshops and cross-functional learning opportunities that support standardized service delivery and workforce program excellence. Maintains current knowledge of workforce development trends, WIOA guidance and best practices related to adult learning and program operations. Performance & Continuous Improvement Tracks and analyzes program performance, enrollment trends, service outcomes, and workforce data to inform decision-making and drive continuous improvement Supports consistency in service delivery and customer experience across Michigan Works! service centers. Recommends process improvements and operational strategies that enhance efficiency, compliance and participant outcomes. Collaborates with leadership and operational teams to address performance challenges and implement solutions. Collaboration & Partnership Builds strong collaborative relationships across Workforce, Talent Development, Business Services and partner organizations. Influences operational excellence through coaching, facilitation, process improvement and subject matter expertise. Serves as a trusted internal resource regarding WIOA policy interpretation, compliance expectations and program best prac

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