Data Operations Analyst

About the role

Entity: Finance Job Family Group: Finance Group Job Description: About bp Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We're always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world's leading energy company! At bp, we're reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that's what our new Finance Business Technology (FBT) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working. Key Accountabilities and challenges Provide day-to-day support for SAP MDG processes, including data creation, updates, and governance workflows Act as a point of contact for business users regarding MDG-related queries and issues Provide guidance on CR creation, approvals, and data governance processes Collaborate with cross-functional teams such as Procurement, Finance, and Supplier Support to resolve business-critical issues Analyze and resolve issues related to Change Requests (CRs), including submission errors and workflow failures Monitor and troubleshoot IDOC failures and integration issues impacting master data processing Investigate and resolve data-related issues impacting business processes (e.g., payment issues, vendor changes, master data inconsistencies) Perform root cause analysis using system logs, CR logs, and transaction data Coordinate with technical teams for complex defect resolution Support UAT testing Essential Education & Experience - Bachelor's degree in computer Science, IT, Accounting. - Minimum of 4 - 6 years of experience managing a client-service oriented function with experience in SAP MDG Functional area - Sound experience in SAP ERP and SAP MDG. - Experience of working cross culturally and in an international environment - Ability to communicate and influence across different levels in the organisation - Engaging and collaborative way of working - Resilient and experienced in working in multi-faceted environment - SAP MDG Certification preferred. Mindsets - Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices - Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results - Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers - Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences - Digital first - Applies creative digital solutions to solve problems Key Competencies - Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management - Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans - Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state - Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data - Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information - Decision Making - Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights - Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects and opportunities. Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and p lans influencing strategy. Identifies short term customer needs and commun

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