Pre Counselling Advisor

About the role

What This Role Is The moment a student decides they might want to study abroad is not the moment they're ready for a counselor. It's earlier - and quieter - than that. It's the moment a classmate got into a UK university and something clicked, or their family started asking questions they couldn't answer, or they looked at a programme abroad and thought: maybe. At that moment, they don't need a full counseling session. They need a conversation that makes the decision feel less overwhelming. One that helps them understand what the path actually looks like, what they'd need, and whether this is genuinely for them. That conversation is what you own. The students who reach Cialfo have already expressed interest - they've registered, enquired, or been referred through one of 2,000+ partner schools globally. But interest is not momentum. The gap between someone who is curious and someone who is genuinely moving requires a specific kind of engagement: outbound, well-timed, and human. You are often the first real voice these students hear from Cialfo. You shape whether the process feels accessible or overwhelming, whether the platform feels relevant or irrelevant, and whether a student moves forward or quietly drops off. Cialfo is the world's leading AI-powered college counseling platform. Saige, our AI layer, helps students identify the right study options. But platforms don't build belief in a student who hasn't committed yet. You do. Your role is to take a student from curious to ready - ready to go deeper with a counselor, ready to take the process seriously, ready to act. What Makes This Role Different Most telecalling roles in the education sector are built for volume - a script, a quota, and a commission model that has no stake in whether the placement was right. This role is built differently. The students you are calling already have some context: they have come through Cialfo's platform, been referred by a school counselor, or engaged with Cialfo content. You are not cold-calling strangers. You are having a first meaningful conversation with someone who is already partway through a door, and your job is to help them see what's on the other side. The broader overseas education industry is contracting. Cialfo is growing. That contrast matters here because it means the students in your pipeline are looking for something that transactional agencies and generic counseling services cannot reliably offer: depth, credibility, and an AI layer that makes the guidance sharper. Across the Manifest ecosystem - Cialfo's 2,000+ school network, BridgeU's international school footprint, and Explore's partnerships with 1,000+ universities in 100+ countries - you carry a product story and proof base that no standalone advisor can match. What You Own The outbound pipeline Own first-contact calls with prospective students who have expressed interest in studying internationally, ensuring every lead is reached promptly and receives a genuine, substantive first conversation Build and manage a consistent follow-up cadence across your assigned lead pool, keeping students engaged through the pre-counseling phase without letting momentum slip Drive progression from initial interest to active student status - the point at which a student is ready for deeper counselor engagement Student needs assessment Lead structured conversations with prospective students to understand their academic background, destination preferences, programme interests, timeline, and family context Identify the right next step for each student - whether that is a specific program shortlist, a further consultation, or an event - based on what you learn in the call, not what is easiest to recommend Recognise students who are not yet ready and maintain appropriate engagement so they do not drop out of the pipeline before their moment arrives CRM and pipeline integrity Maintain accurate, complete records of every student interaction in Cialfo's CRM so the counseling team always has a clear, current view of each student's status and needs Document recurring questions, objections, and patterns from your calls to help the team sharpen how it engages the next cohort What Success Looks Like The markers below reflect where this function is today. We'll calibrate the specifics once you're in the seat. These are directional, not fixed. In the first few weeks, success looks like deep listening. You are absorbing the student landscape - the profiles coming through, the questions that repeat, the destinations that dominate - and building a real feel for what a student at this stage actually needs versus what they say they need. You are also getting fluent enough with the Cialfo platform and the study abroad context to be genuinely useful on a call within your first month. By your third month, you are running calls with consistency and confidence. Your lead pool is active. Students who speak with you are better oriented than they were before the call. Yo

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