Documentation and Customer Services Coordinator

Responsibilities

• Provide excellent customer service and respond promptly to customer inquiries.
• Manage feeder vessel bookings and schedules.
• Handle booking confirmations and maintain booking records.
• Prepare and update booking lists accurately.
• Oversee container management and coordination.
• Operate and manage Liner systems, including K-Navi and Aicos.
• Coordinate closely with port terminals to ensure smooth operations.
• Liaise with depots regarding container movement and availability.
• Prepare and proceed import/export documentation and related reports.
• Support additional operational duties and undertake assignments as required by Team Leaders to meet company objectives.
• Monitor and update shipment status to all relevant parties in a timely manner.
• Close job files and ensure timely billing to customers, agents, and vendors.
• Ensure full compliance with Standard Operating Procedures (SOP) and company policies.

Requirements

• 0-3 years of experience in Logistics company, Freight Forwarding or Shipping Line.
• Bachelor's Degree in Logistics, Supply Chain Management, or a related field.
• Fresh graduates are welcome to apply.
• Strong Customer Service mindset with good interpersonal skills.
• Proactive, responsible, and detail oriented.
• Positive Attitude and willingness to learn.
• Strong communication and coordination skills.
• Ability to work effectively under pressure and meet deadlines.
• Good team player with the ability to collaborate across departments.
• Fair to good command of spoken and written English.
• Demonstrates company core values: Accountability, Bravery, Curiosity, and Sustainability.
• #WPS

Additional Information

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at wilhelmsen? Share your experience