Housing Support Worker

Responsibilities

• Building practical life skills for independent living
• Delivering a comprehensive Housing Management Service, including managing referrals, turning around voids, managing rent accounts, addressing arrears along with managing anti-social behaviour in line with tenancy management best practice
• Working collaboratively with partner agencies and housing providers
• Helping individuals set goals, make progress, and take control of their future
• Supporting women to access and sustain housing
• Being a consistent, reliable presence during times of change
• Who this role is for
• We want people who are passionate and experienced in housing, supporting independence, and social change.
• You might come from housing, tenancy support, community work, or customer-facing roles where you've helped people navigate challenges.
• What matters most is that you bring:
• A strong belief in people's ability to move forward and thrive
• Energy, initiative, and a solutions-focused mindset
• Confidence in working in a fast-paced, people-centred environment
• The ability to motivate, empower, and build trust
• Why join us?
• You'll be part of a respected service with a strong reputation, where your work directly supports women to move out of crisis and into stability. No two days are the same-and the outcomes you help achieve are real and lasting.
• If you're ready to step into a role where you can make things happen this is your opportunity.
• Apply now and help create pathways out of homelessness and into independence.
• Equality, Diversity, and Inclusion-Different Together
• At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
• Closing Date for Applications is 22nd May 2026

Additional Information

Be part of something that changes lives This isn't just a support role-it's about helping women rebuild, regain independence, and secure a place they can truly call home. We're looking for two driven, proactive individuals to join our Women's Services team. Based at Rainham Close, you'll work alongside women who are homeless or at risk of homelessness, supporting them to move forward with confidence-into safe, stable, independent living. You'll be part of a dynamic service that also delivers: Hestia Services - community-based homes for women and children Rough Sleeper Service This means real variety in your role, exposure to different pathways out of homelessness, and the chance to make a tangible impact every single day.

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