Medical Information Team Lead (PharmD)

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Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels . This is your opportunity to join Inizio Engage and represent a top biotechnology comp any ! Why You'll Love Working Here We believe great people deserve great support-at work and beyond. That's why we offer a rewards experience designed to help you thrive personally, professionally, and financially: Competitive pay that recognizes your experience, expertise , and impact Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave Company-paid holidays so you can rest, recharge, and focus on what matters most Recognition programs, contests, and awards that celebrate your contributions Continuous growth opportunities through learning, leadership development, and career advancement support A collaborative culture where your ideas are valued and your work makes a difference We're also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma - 2022, 2023, 2025 Certified Great Place to Work® - 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732 What will you be doing? Provide intermediary service between Client Account Manager or designee and Call Center Communicators. Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives . Update training materials and conduct trainings as directed by Call Center Supervisor. Investigate inquiries and complaints and handle escalations for program . Inform Supervisor and Client Account Management Team of all system failures/ slow-downs . Assist with call monitoring; provide timely feedback to Call Center Communicators. Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements. Assist the management team with the compilation of individual monthly program metrics Disseminate all project information/directives to team . Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership. Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines. Accurately collect information required by individual programs and correctly document data in specific project databases. Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines. Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed. Adhere to all company policies and Standard Operating Procedures. Possess effective organizational skills, including working on multiple projects simultaneously. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? PharmD License Required Minimum of associate's degree or equivalent work related experience; pursuing BA/BS preferred. 2+ years of successful experience training or supervising within a Call Center operation preferred. Ability to join frequent meetings and calls without disruption or disconnecting Excellent verbal, written and listening communication skills. Adept at all applicable computer software, i.e., Word, Excel, and Outlook. Strong aptitude to learn new computer programs and client specific applications as for assigned program . Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members. The base pay range for this position is $36.40/hr - $67.60/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping heal

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