Customer Service Officer

Benefits

Additional Information

Role and Responsibilities: - Respond to customer inquiries via phone, email, or other communication channels. Customer procurement and sales order execution; verify data on customers' PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital Collaborate with internal teams to address customer needs. Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU. Maximizes customers' satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted. Resolve customer complaints and escalate complex issues when necessary. Maintain and update customer records in the system. Follow up on customer requests and ensure timely resolution. Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers' requirements. Meet service quality, productivity, and customer satisfaction targets. Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products. Closely coordinate and communicate customer action plans with Supply Chain & Operations team. Meet service quality, productivity, and customer satisfaction targets. Other duties assigned by supervisor. Job Specification :- Education : Bachelor's Degree in any field Experience : 3 years in Customer Service Age : Open Gender : Open Others : SAP / Proficiency in Microsoft Office - Good in English proficiency - Interpersonal / Communication skills - Ability to manage change - Systematic & Analytical Thinking - Problem Solving & Decision Making - Customer Orientation -Previous customer service experience is an advantage. Brenntag TA Team

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Brenntag? Share your experience