Key Account Manager

Responsibilities

• Manage and grow relationships with regional and mid-tier optical retail chains across North America
• Support the Sales Director in executing national sales strategies and account-level growth plans
• Own day-to-day communication with assigned accounts, ensuring strong alignment and responsiveness
• Drive revenue by identifying upsell opportunities, expanding assortments, and developing new partnerships
• Lead assortment planning, order forecasting, and sell-through analysis to optimize account performance
• Prospect and onboard new regional optical accounts aligned with Pair's growth strategy
• Support pitch development, proposals, and follow-up with prospective partners
• Partner with Sales Operations, Planning, and Logistics teams to ensure accurate order flow and timely replenishment
• Collaborate with Trade Marketing and Merchandising on product launches, seasonal campaigns, and assortment updates
• Support account reporting and business reviews, surfacing insights and growth opportunities to leadership
• Monitor sell-out data and inventory levels to inform replenishment and planning decisions
• Track and analyze key performance metrics (sales, AOV, returns, attachment rate, campaign performance)
• Maintain accurate account data and reporting across CRM and internal systems (e.g., Monday, Looker)

Requirements

• Relationship-driven and highly collaborative, with a strong customer-first mindset
• Commercially minded with a strong understanding of sales performance and growth levers
• Detail-oriented and organized, able to manage multiple accounts and priorities simultaneously
• Proactive and resourceful, with a bias toward action and problem-solving
• Strong communicator who can build trust with both internal and external stakeholders
• Comfortable working cross-functionally in a fast-paced, evolving environment
• Data-driven and analytical, with the ability to translate insights into action
• Need to Have
• 5-7+ years of experience in account management, wholesale, or B2B sales (preferably in retail, consumer goods, or optical)
• Experience managing multiple accounts and driving revenue growth
• Strong analytical skills and experience working with sales and inventory data
• Proven ability to collaborate cross-functionally across operations, marketing, and planning teams
• Excellent communication and relationship management skills
• Experience using CRM and reporting tools
• Experience in the optical, eyewear, or broader retail industry
• Familiarity with wholesale distribution models and retail partner dynamics
• Experience with tools like Monday, Looker, or similar CRM/BI platforms
• Experience supporting product launches or trade marketing initiatives
• Background working with regional or national retail chains
• Some Benefits and Perks of Working At Pair
• Health, vision and dental insurance
• Generous vacation policies
• Competitive salaries with equity opportunities
• Retirement savings plan options
• Free eyewear (plus discounts for family and friends)

Benefits

Additional Information

At Pair Eyewear, we believe in placing our people at the center of everything we do. We are dedicated to fostering a joyful and dynamic workplace, providing our employees with an environment where they can thrive and make a meaningful impact. Pair Eyewear is reimagining the way people express themselves through eyewear. As we continue to grow our presence in the optical retail channel, we're looking for a driven and relationship-focused Key Account Manager to support and scale our wholesale partnerships across North America. In this role, you'll manage key accounts, drive revenue growth, and partner cross-functionally to deliver a best-in-class experience for our retail partners.

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