Shipping Lead Logistics (1st Shift - GE2)

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Position Summary The Operations Lead serves as a liaison between the GEAE Warehouse Supervisor and the GEA operation. Leading Inbound, Inventory, Quality, and/or shipping departments and understanding the roles of Account Coordinators, Inbound, Outbound, Inventory, Quality, and Kitting Leads. To help direct, monitor and control all aspects of shipping and receiving, scheduling, inventory management, quality management and uphold procedures as well as all other warehouse functions. To instill and maintain good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all associates consistently produce acceptable productivity results. This role requires the management and purchasing of shipping materials, office supplies, and department needs. Assure compliance with OSHA, SDS, ISO, and SQF regulations. As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P's: Purpose Process People While building on our Culture of: Doing It Right Doing It Safe Doing It Well Essential Duties and Responsibilities Safety Read and understand the Crescent Safety Playbook - Doing It Safe. Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas. Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture. People Read and understand the Crescent Way. Act as a liaison to shipping/warehouse associates ensuring all order requirements are successfully communicated Work closely and harmoniously with fellow Team Members Act as liaison between the warehouse, production staff etc., and the customer in administration of accounts as required Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner Positively contribute to a team environment by mutually respecting each other Ensure all customer touch points and communications are positive. Productivity Understand and implement Crescent policies and procedures. Train all Crescent People on proper policies and procedures. Utilizes cross training to maximize site productivity as well as progress Crescent People Ensure that Customer expectations are met on a consistent basis. Encourage good working conditions and provide positive motivation for all Crescent People. Maintain productivity standards as dictate by department KPIs and goals. Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels. Maintain a monthly performance log for all their Crescent Team Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators. Working with other departments and utilize tools and resources to drive a lean culture. Leading projects to eliminate waste and defects within the department. Quality Execute quality management of material through controlling customer hardware and proper execution of QEMs. Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents. Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner. Assist with ISO program management. Assist with FOD and parts awareness training. Maintain files for Quality Event Management. Maintain a clean and orderly work area. Inspect all paperwork to identify reason for returns or shipments. Log non-conforming parts when applicable. Inventory Management Ensure current and accurate inventory control for each account. Complete cycle counts, bin audits, and bin maintenance when requested. Ensure Inventory accuracy goals of account are met. Be able to report out on Inventory metrics and speak to open action items. Customer Value Respond promptly to client requests via phone or email in a professional, courteous manner. Perform bin audits and cycle counts on quality escape research. Process customer quality requests. Process shipping document amendments and kit matrices upon request. Foster Crescent excellence by cultivating teamwork. Effectively communicate directly to customers all aspects of quality issues. Maintain a good working relationship with customers. Data Integrity Operate with a reporting system/tools ensuring the complete integrity of all data. Financial Improve organizational efficiency and waste reduction through (CI) Continuous Improvement. Cultural Competencies Do It Right Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every

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