IT Automation & Support Specialist

About the role

We're looking for a curious, hands-on IT Specialist to join our lean IT team. This isn't a traditional helpdesk role - we want someone who sees a repetitive task and instinctively thinks "I could automate that". You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects - including AI-assisted development with tools like Claude Code. One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.

Responsibilities

• Manage macOS fleet via Kandji MDM - deployments, policies, and our custom OpenVPN setup
• Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions
• Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
• Maintain and administer self-hosted infrastructure - firewalls, switches, and internal services
• Write scripts and lightweight tooling to automate common requests and reduce toil
• Collaborate with our SRE team on infrastructure awareness and escalations
• Document runbooks, processes, and internal guides clearly and consistently
• Occasionally support Windows and Linux users alongside our primary macOS environment

Requirements

• Core IT skills
• Solid macOS administration experience - you know the OS, not just the UI
• Linux comfort - enough to SSH in, read logs, and not panic
• Experience with MDM tools (Kandji, Jamf, or similar)
• Identity and access management - Okta, Google Workspace, SSO basics
• Scripting & automation
• Scripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks
• Git basics - version control your work, not just save to Desktop
• Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
• Mindset
• You ask "why does this keep happening?" before closing a ticket
• You're comfortable with ambiguity and can prioritise without hand-holding
• You write things down - runbooks, notes, decisions
• You want to understand how things work, not just fix symptoms
• Experience with Docker or containers at a basic level
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts
• Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.)
• Exposure to AWS or other cloud platforms
• Any Slack bot, webhook, or internal tooling project you've built - even a small one

Benefits

Additional Information

Hey there! We're Fever , the world's leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission.

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