Associate Director, Financial Services
External
Academyofartuniversity · RemotePrepare for this interview
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Responsibilities
- Lead and manage the Student Financial Services team, including hiring, coaching, and performance management
- Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments
- Build and track meaningful production, quality, and customer service metrics to drive team success
- Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience
- Collaborate with Student Services to meet the ongoing needs of continuing students
- Work cross-functionally with IT to enhance systems and improve team efficiency
- Contribute to the Student Services Committee to align financial services with the academic mission
- Foster strong collaboration across departments to create a cohesive, student-centered experience
- Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students
- Partner with CMD to maintain high-quality service standards
- Qualifications & Experience:
- A strong background in Financial Aid or Student Financial Services
- Proven leadership skills with the ability to delegate effectively and develop team members
- A thoughtful, hands-on management style-you invest time in your leaders and help them grow
- Experience building and using metrics to improve performance and service delivery
- A collaborative mindset and the ability to work across departments
Benefits
Additional Information
Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career! ArtU is looking for a strategic and people-focused Associate Director of Financial Services to lead a vital part of the student experience-helping students successfully navigate how to fund their education. This role goes beyond operations. You'll shape how students access financial resources, lead a high-performing team, and collaborate across departments to ensure a seamless, supportive journey from enrollment through graduation.
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