Ticket Booth Lead/Trainer

Responsibilities

• Provide information about the benefits of a Wildflower Center membership to our guests. Accurately complete and submit membership forms and create an Altru constituent record.
• Serve as a guest services trainer in customer service and Altru POS (point of sale).
• Oversee and guide staff through day-to-day operations and interactions with guests as needed. Assist with hiring of guest services staff. Assist with the onboarding and training of new staff.
• Assist the Guest Services Manager with general admission scheduling, special events staff schedules and serve as a backup to weekend staffing needs when staff calls in sick.
• Assist with creating operational memorandums, policies and procedures as related to guest services and admissions.
• Other related functions as assigned.
• Required Qualifications
• High School Diploma or GED.
• 2 years of experience in a team lead/supervisory capacity.
• 2 years of experience on a cash register or point of sale (POS) equipment.
• 2 years of experience in a customer service-related field.
• Proficient in Microsoft Office.
• Ability to prioritize, manage responsibilities and troubleshoot issues in a fast-paced environment; ability to solve complex problems and independently make decisions.
• Highly efficient and reflective, always looking for ways to improve processes.
• Ability to train, direct, supervise, evaluate and motivate staff.
• Ability to establish and maintain effective working relationships with Center staff.
• Excellent phone etiquette and customer service skills.
• Reliable transportation.
• Ability to work weekends and evenings as required during peak seasons and special events.
• Relevant education and experience may be substituted as appropriate.

Requirements

• Experience with Altru POS system or other database systems.
• Experience in a public garden, non-profit or higher education setting.
• Prior work experience at the Lady Bird Johnson Wildflower Center.
• Salary Range
• $41,600 + depending on qualifications
• Working Conditions
• May work around standard office conditions including the ticketing kiosk.
• Repetitive use of a keyboard at a shared workstation.
• Standing for extended periods of time.
• Extended hours may be required for mission-related events during evenings and weekends.
• Ability to work outside in all sorts of weather.
• Work Shift
• Sunday through Thursday. Start time is 6:45am during Summer Hours from June 1-August 31, and 8:45am during Regular Hours from September 1-May 31.
• Occasional evenings and holidays for mission-related events
• Required Materials
• Resume/CV
• 3 work references with their contact information including email address; at least one reference should be from a supervisor.
• Letter of interest
• Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you wi

Benefits

Additional Information

Job Posting Title: Ticket Booth Lead/Trainer ---- Hiring Department: Lady Bird Johnson Wildflower Center ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: JOHNSON WILDFLOWER CENTER ---- Job Details: General Notes The University of Texas at Austin Lady Bird Johnson Wildflower Center is committed to inspiring the conservation and cultivation of native plants through its gardens and programs. The Wildflower Center is the state botanic garden of Texas, a treasured Austin gem, and a national leader in the field of native plant education, gardening, sustainable landscapes, land restoration, plant conservation and research. It is home to the largest living collection of Texas native plants, welcomes 300,000 visitors annually, has over 18,000 member households and reaches more than 2 million people per year through its popular native plant database. The Center envisions thriving, native plant landscapes everywhere that nurture wildlife, uplift communities, and ensure ecological resilience for generations. Wildflower Center staff are University of Texas at Austin employees receiving all associated benefits as well as an annual membership to the Center, discounts on Center classes, access to Wildflower Center events, and discounts at the Shop and Gallery. An inspiring, collaborative and beautiful work environment with outstanding coworkers awaits you. Purpose Statement The Lady Bird Johnson Wildflower Center is seeking a Ticket Booth Lead/Trainer to join our team. Our ideal candidate will provide top-notch customer service, oversee day-to-day staffing, train new staff, and champion our mission and goals.

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