System Support Engineer

Responsibilities

• Part 1: Deskside Support & Local Operations (20%)
• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.
• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365 , including MFA configuration and password resets.
• Hardware & Asset Lifecycle:
• Manage the complete asset inventory and conduct regular audits.
• Perform hands-on hardware repairs and upgrades (RAM/SSD).
• Coordinate procurement and delivery for the Malaysia office and other regional branches.
• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.
• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).
• Part 2: System & Cloud Engineering (80%)
• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.
• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud ), including resource monitoring and configuration.
• Endpoint & Security Management:
• Ensure all endpoints are compliant with Group Policy and joined to the AD.
• Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.
• Coordinate with HQ on security incident response and threat mitigation.
• Server & Infrastructure Maintenance:
• Perform regular server updates, patching, and performance tuning.
• Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.
• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.
• Job Requirements
• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.
• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.
• Technical Proficiency:
• Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.
• Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization .
• Cloud: Foundational knowledge of Cloud platforms ( Azure/AWS ). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.
• Security: Experience with EDR tools, vulnerability scanning, and endpoint security.
• Soft Skills:
• Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).
• Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.
• Communication: Strong English skills for technical reporting and coordination with HQ

Additional Information

Role Purpose We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering . The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

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