Director, GTM Operations

About the role

We are looking for a Director, GTM Operations Manager to own the operational engine that drives our go-to-market performance across Europe. This is a senior, high-impact role sitting at the intersection of data, process, people, and commercial strategy - reporting directly to the CRO and operating as a key partner to Sales, Marketing, and Customer Success leadership We have a strong foundation: a retained team with real capability in revenue intelligence, CX operations, and marketing operations, and a clear strategic agenda as we push into the upmarket segment. What we need now is an orchestrator - someone who can bring rigour and coherence to how the function operates, close the gaps that exist, and position RevOps as a genuine strategic partner to the business rather than a back-office support function This is not a role for someone who needs a clean slate and defined processes to work from. It is a role for someone who thrives on building order from ambiguity and has the commercial instincts and operational credibility to earn trust quickly with a demanding GTM leadership team Who you'll be working with and reporting to You will report directly to the CRO and work as a peer to the VP Commercial, VP CX, and VP Marketing. You team includes: Revenue Intelligence lead (planning, targets, and BI/analytics) CX Operations lead (transitioning to VP CX over time) Marketing operations lead (transitioning to VP Marketing over time) Field Operations Lead (to be hired as a priority) You will also work closely with Engineering on the GTM technology stack with Finance and Data on planning cycles and commercial reporting

Responsibilities

• As a Director, GTM operations, you will own for core capabilities within Revenue Operations:
• Revenue Intelligence
• GTM Architecture & AI
• Field Operations
• Enablement

Benefits

Additional Information

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses 'go beyond'. The word 'Pleo' actually means 'more than you'd expect', and living by that mantra has been the secret to our success over the last 10 years. Now, we're at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can't say we've got this whole thing figured out. And frankly, that's half the fun! What we can say is that we're a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

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