Field Support Representative
External
Saronic · Virginia Beach, VAFull-timeOn-site5mo ago
DocumentationRobotics
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations. Troubleshoot and resolve complex technical issues related to our autonomous surface vessels, systems, and software
- Customer Training and Documentation: Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products. Develop training materials, user guides, and technical documentation to facilitate knowledge transfer and best practices
- Continuous Improvement: Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences. Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
- Travel Management: Coordinate travel logistics and scheduling for on-site visits. Ensure timely and efficient travel arrangements, including transportation, accommodation, and necessary equipment
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. Advanced degree preferred
- Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems
- Strong technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting
- Excellent problem-solving and analytical skills, with a track record of diagnosing and resolving complex technical issues in real-world environments
- Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
- Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers
- Willingness to travel frequently to partner and customer locations, both domestically and internationally, as required
- Familiarity with remote support tools and troubleshooting methodologies
- Valid driver's license and willingness to operate company vehicles or rental cars as needed
- This role may require flexibility to work during weekends or outside standard business hours to meet project deadlines, respond to urgent needs, or support essential business operations.
Benefits
Medical Insurance: Comprehensive health insurance plans covering a range of servicesDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision careSaronic pays 100% of the premium for employees and 80% for dependentsTime Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parentsCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonusesRetirement Plan: 401(k) planStock Options: Equity options to give employees a stake in the company's successLife and Disability Insurance: Basic life insurance and short- and long-term disability coverageAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the officeSaronic CCPA Notice for Candidates and CHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsEquity / stock optionsPerformance bonusParental leave
Additional Information
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Summary We are seeking a Field Support Representative to join our team, specializing in providing on-site technical support and assistance to our DoD partners and customers. This role requires frequent travel to partner and customer locations.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Saronic? Share your experience