Manager, Workforce Management (REMOTE)

Responsibilities

• Manages special projects and serves as operational data and process SME for telephony and workflow delivery data for immediate team members and associates from

Benefits

Additional Information

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Knowledge of operational applications, including but not limited to GENESYS cloud, FIVE9, VERINT, NICE, AWD, etc. 5 years preferred knowledge of property/casualty or life insurance products, insurance processing systems and procedures, optimal practices, state regulations, and customer service practices. Experience with Personal Lines Claims would be helpful in this role. This is a remote position. Must be able to work EST and CST business hours. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program. #LI-JK1 #LI-Remote Job Description Summary We are "mission control" at Nationwide, helping business units put the right amount of people in the right place at the right time. Aligning capacity with work requires an analytical and forward-thinking approach and meaningful collaboration with functional areas across the enterprise. If you are innovative, thrive in a fast-paced, constantly evolving work environment, we want to hear from you! As a Manager of Workforce Management, you'll partner with a co-sourcing vendor in support of operational centers with 6,000+ front line associates that operate in a 24x7x365 environment. We'll count on you to provide an outstanding customer experience and satisfy the department's workforce management needs by ensuring service levels are consistently met in a productive and financially responsible manner. You'll work closely with all levels of leadership and finance to create and execute operational strategies that support the larger organization's growth objectives. You'll be instrumental in providing oversight of short-term planning activities as well as guidance on long-term staffing needs. Job Description

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