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VP of Engagement

External
medier logoMedier · Valencia, Spain
Full-timeOn-site1mo ago
CRMLeadershipRESTSEO
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Responsibilities

  • Own the end-to-end retention, reactivation, and LTV strategy across multiple verticals (E-commerce, Fintech, Gaming, etc.)
  • Lead and mentor a 150+ person organization. Build scalable hiring, onboarding, and management structures to support rapid growth
  • Collaborate closely with the product and technical teams to align CRM strategy with platform architecture, automation logic, and AI integration
  • Oversee high-volume campaign execution across global markets, ensuring quality, deliverability, and localized relevance
  • Define and hit KPIs for churn reduction, ARPU, and engagement quality through advanced segmentation and personalization

Requirements

  • 10+ years in CRM/Lifecycle leadership within fast-scaling tech environments (Fintech, E-commerce, Dating, or Gaming preferred)
  • Experience managing large teams (50-200+) and know how to build a culture of accountability without being authoritarian
  • Understanding of CRM architecture and "system logic." You don't just send emails; you build automated ecosystems. Expertise in multi-channel user journeys (Email, Push, SMS, In-app)
  • Being a stable, empathetic leader who leads by example. You value transparency and are focused on the collective success of the organization
  • Proven track record of influencing CRM product development and data infrastructure
  • Fluency in English; ability to navigate a diverse, global workforce

Benefits

Learning and development opportunities and interesting challenging tasksPrivate medical coverage including inpatient, outpatient, dental care, annual check-ups, maternity supportSport membership benefitOpportunity to develop language skills and partial compensation for the cost of English and Portuguese language classes (for localization purposes)Birthday celebration presentTime for proper rest, with 24 non-business days per year and additional 6 paid sick daysCompetitive remuneration level with annual reviewTeambuilding activitiesReshape marketing with us. Let's work!By submitting your application, you agree to our Privacy Policy.Dental insurance

Additional Information

Medier isn't just a marketing agency-we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns-we deliver results. Our philosophy is simple - hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in. At Medier, CRM is the heart of the business. We are looking for a VP of Engagement , who will own the full customer lifecycle strategy. In this role you will be responsible for ensuring that our global user base returns, engages, and grows in value. You will lead a massive, fast-scaling organization (including 80+ upcoming hires) and partner deeply with our technical teams to evolve our internal CRM product.

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