US Equipment Install Technician I- Atlanta, GA

Responsibilities

• Provides installation services to customers in a courteous and professional manner. May also provide repair services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.
• SPECIFIC KNOWLEDGE & SKILLS:
• Working knowledge of hydraulics, mechanical and electrical systems
• GENERAL SKILLS & COMPETENCIES:
• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation
• WORK EXPERIENCE:
• Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.
• PREFERRED EDUCATION:
• Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
• TRAVEL / PHYSICAL DEMANDS:
• For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
• Fraud Alert
• Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
• No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

Benefits

Additional Information

Job Description JOB OVERVIEW: This position is responsible for providing installation of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced installers and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive installation success to improve customer satisfaction, maximize customer retention and increases profitability.

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