Employee Relations Specialist

Responsibilities

• Serve as the first point of contact for employee relations case intake, triage, and initial assessment.
• Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.
• Support early-stage performance management, including coaching conversations and pre-performance improvement plan (PIP) guidance.
• Manage routine disciplinary actions (e.g., attendance, policy adherence) in alignment with company guidelines and escalation protocols.
• Administer and track employee probation periods, ensuring timely reviews, documentation, and alignment with company processes.
• Conduct exit interviews and support offboarding activities, including documentation and trend tracking.
• Support unemployment claims and standardized severance processing in accordance with established procedures.
• Maintain accurate and timely documentation of all employee relations cases in ServiceNow.
• Produce ER reports and analytics, including case volume trends, key metrics, and actionable insights for the ER team.
• Identify patterns, trends, and emerging risks and escalate appropriately to the Employee Relations team.
• Partner with HR Business Partners, Legal, and HR Operations to ensure coordinated and effective case management.
• Maintain strict confidentiality and professionalism in all employee interactions and documentation.
• Support continuous improvement initiatives, including documentation standardization and process optimization.
• Provide support for overflow casework across regions based on business needs.
• Other duties as assigned.
• Education and Experience
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 2-4 years of experience in Human Resources or Employee Relations, preferably in a high-volume or shared services environment.
• Foundational knowledge of employee relations practices and employment law in countries where Insulet operates is preferred (e.g. U.S., Mexico, UK, etc.).
• Fluency in English (written and spoken) is required, as this role supports a global Employee Relations function.
• Strong analytical skills with experience in reporting and data interpretation (Excel, HR systems, or case management tools).
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong communication and stakeholder management skills, with the ability to work effectively across regions and cultures.
• Demonstrated ability to follow processes while exercising sound judgment in identifying when to escalate issues.
• We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Benefits

Additional Information

Job Summary This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes. The Employee Relations Specialist provides foundational support for employee relations activities across the organization, focusing on high-volume, lower-risk case execution. Based in Guadalajara, this role serves as a key operational partner to the global Employee Relations team by managing case intake, supporting routine ER matters, and ensuring consistent application of company policies and processes. This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes.

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