Course/Education Support Officer

About the role

We are looking for a highly organised and experienced Course/Education Support Officer with a collaborative mindset and strong attention to detail. This role involves delivering expert guidance and operational support to academic staff, ensuring excellence in the coordination and delivery of both undergraduate and postgraduate courses within the Faculty of Medicine, Health and Human Sciences. Reporting to the Course Support Team Leader and working within a collegial course support team, you will contribute to course quality and student experience by offering timely and accurate advice and support across all aspects of course and unit delivery. The role will be responsible for the coordination of operational and administrative support across the lifecycle of a course/courses, as well as working with academic staff to coordinate annual planning, committee meetings, timetabling and acting as a key liaison for teaching staff. This role will offer flexible working while requiring full-time on-campus presence during peak periods, which may include occasional out-of-hours commitments and Saturday work to support critical activities. Macquarie University's Faculty of Medicine, Health and Human Sciences builds on our aspiration to have the nation's first fully integrated Academic Health Sciences Centre under a university's leadership. It brings together the excellent work of medical and allied-health clinicians and researchers across the University and around the country, with unparalleled access to the world-leading clinical resources and research facilities found only on our campus. How to Apply To be considered for this position, please apply online by submitting: Your CV , and A cover letter (maximum 2 pages) that addresses the selection criteria below. Selection Criteria A degree or tertiary qualification in a relevant field and/or equivalent experience Knowledge of tertiary education policies, processes, and course/unit governance structures Strong customer service focus and ability to work with committees and stakeholders Experience providing policy advice, preferably in a higher education setting Experience providing support and advice in the delivery of education and/or complex student services settings Experience developing annual planning documentation and project plans High-level administrative skills and data analysis experience Excellent time management and organisational skills, and ability to meet competing deadlines Ability to implement and improve administrative processes Intermediate computer skills (e.g. Microsoft Office, database management systems and applications) Strong written and verbal communication skills, including drafting formal documentation and submissions *** We offer flexible work while requiring full-time on-campus presence during peak periods, which may include occasional out-of-hours commitments and Saturday work to support critical activities. Application closing date: 28 June 2026 at 11:59 p.m. (AEST) Specific Role Enquiries, please contact Briony Mamo - Course Support Team Leader at briony.mamo@mq.edu.au Kind note that this position is open only to applicants who reside in Australia and hold full working rights. We reserve the right to progress or decline applications prior to the closing date, and close the advertisement prior to the listed closing date. Why Join Us? Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today . We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University. Flexible, hybrid work arrangements 17% Superannuation Subsidised onsite parking options Extensive training and professional development programs Onsite childcare facilities to support working parents Onsite vacation care during school holidays Discounted health insurance Subsidised membership at our Sport & Aquatic Centre Access to an Employee Assistance Program for free and confidential support Convenient onsite GP, imaging, and physiotherapy clinics Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all

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PRIMARY DETAIL - Annual base salary $ 102,136 to $112,741 (HEW Level 6) plus 17% employer's superannuation and annual leave loading - Full time, continuing position - Based at Macquarie University, Wallumattagal Campus, North Ryde

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