Technical Team Leader

Benefits

Additional Information

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together What is the role Monday to Friday, 38 hours per week, onsite in our Brisbane office. Aside from providing leadership to the technical team, the Technical Team Leader ensures that client satisfaction, service levels and performance targets are met, while optimizing resources and maintaining high morale. The role also includes acting as a technical escalation point and delivering hands-on client support Other key responsibilities include but may not be limited to following: Lead and support the team; act as an escalation point Manage daily operations, scheduling, and rostering Allocate resources based on priorities and capacity Coach, mentor, and drive team performance Support training, performance management, and hiring processes Oversee leave approvals and ensure team coverage Maintain service quality, SLAs, and updated procedures Communicate with stakeholders and collaborate on solutions Ensure accurate tracking in ConnectWise Support service delivery, projects, and technical tasks Deliver excellent client service and build relationships Promote clear team communication Ensure compliance with WHS policies Perform other related duties as needed Who we are looking for Successful candidate must possess: 2+ years of experience as a Technical Team Leader At least 5 years of experience as a Senior Engineer Must have strong experience in Windows Server, AD, DNS, O365, Exchange, virtualization Strong leadership, communication, and interpersonal skills Strong customer focus and client management skills Prior experience in working on performance targets Able to multitask, prioritize, and solve problems effectively Proactive, self-motivated, and willing to share knowledge Committed to quality, innovation, and continuous improvement Technical expertise and networking experience (LAN/ SAN/NAS experience is desirable Relevant vendor certifications (e.g., Microsoft, Cisco, VMware) is desirable

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