Sales solutions engineer (Up to $5500 / 5 days / Tagore Lane)

About the role

Job Title: Sales solutions engineer (ID1738) Location: Tagore Lane Working Hours: Monday - Friday 8.30 am - 5.30 pm Salary: $4000-$5500 1. Key Result Area: Grow the Business and Achieve Sales Targets - Generate and qualify new leads, then arrange appointments (via phone calls, LinkedIn, emails) for introductions or sales presentations. - Provide professional services through consultative selling, cross-selling, or up-selling company products/services. - Build and maintain strong client relationships by updating them on new products, offering innovative solutions, and providing ongoing pre- and post-sales support. - Stay technically informed to discuss and co-create engineering solutions with clients - Think critically and suggest cost-saving improvements for clients. - Develop and customize materials and presentations that highlight key product features and offer technical solutions for clients and prospects. - Effectively manage accounts throughout the sales cycle: Prospecting, Business Development, Deal Confirmation, and Post-Sales Support. 2. Key Result Area: Coordinate Sales Efforts to Support Growth and Achieve Sales Targets - Coordinate sales efforts with other departments. - Identify customer needs, provide solutions, and manage expectations. - Stay updated on industry trends and competitors to suggest product improvements or new products. - Prepare costing, tenders, proposals, and quotations for clients. - Document account activities, generate reports, and maintain records of transactions. - Negotiate contracts and sales orders with clients. - Collaborate with external partners to close deals. - Provide weekly updates on sales, pipelines, leads, opportunities, and activities. - Share sales and competitor information to support team dynamics. - Resolve client complaints by investigating issues and developing effective solutions. 3. Key Result Area: Maintain High Quality Customer Service - Respond to client complaints and provide after-sales support in a timely manner. - Provide technical support and advice to clients. - Inform clients of any unforeseen delays or problems and seek alternative arrangements to minimize inconvenience. - Maintain proper documentation of client contacts and sales services provided. - Ensure responsive services with follow-ups. Build strong relationships with existing and prospective clients to secure new or additional sales. - Maintain quality service by establishing and enforcing the company's service standards. - Act as a useful resource in interactions with clients by offering relevant information and guidance. Conduct research and suggest solutions while upholding a professional standing in the industry. 4. Functional Competences - Able to sell, up-sell, and cross-sell. - Able to plan, organize, and prioritize tasks. - Aptitude in problem-solving. - Capable of working well in a fast-paced environment. - Able to collect, analyze, process, and store information. - Proficient in team working and communication, both verbal and written. - Able to manage relationships and expectations at various levels. - Good interpersonal skills (approachable, positive, motivated, proactive). - Proficient in computing skills, including MS Word, Excel, Outlook, and conferencing software. - Maintain relevant skills and knowledge by attending essential training and workshops. - Identify opportunities for further improvement to current sales processes.

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