Gloucester Go Outdoors

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About GO Outdoors: G O Outdoors ('GO') focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. O ur Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These l arger format stores display unique product areas and displays, housing strong exclusive brands such as Hi - Gear, North Ridge and OEX . Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off the specialist knowledge and reputation at Fishing Republic and Naylor s' respectively. Role Overview: M ake GO an unbeatable place to shop through delivering exceptional service which has customer s at the heart . Deliver exceptional store standards by following processes, policies and principles helping us become the nation's favorite outdoor retailer. Key Duties/Responsibilities: - Engage customers following our service model . - Support a culture of exceptional customer service and win customers for life by exceeding their expectations. - Play your part in creating a safe and compliant operating environment for all colleagues and customers. - Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. - Follow processes and policies in line with expectations. Skills/Experience/Knowledge preferred : - Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team. - Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. - Experience of effecively prioritising workload to achieve team goals and objectives. - A passion for customer service and a proven record of delivering excellence in this area. - Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Ma nager. Behaviours: - A positive role model that champions GO's vision, purpose & values. - Brings passion and energy to their work and uses this to create an unbeatable team. - Ha s a learning mindset, open to ideas and embracing change. - Demonstrates a high level of self - awareness and empathy. - Works collaboratively with their team. - Show resilience and has the tenacity to bounce back. - Takes responsibility for their impact on the c ustomer. - Maintains a high level of personal integrity. - Timely and punctual with all deadlines. - Deals with multiple issues whilst working under pressure

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