Data Analyst

About the role

We're looking for a results-oriented Data Analyst to support decision making within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a background in data analysis, business intelligence, and stakeholder management-who is confident using data to influence outcomes. As the Data Analyst, you will work on initiatives to understand how player support experiences impact broader player behaviors-such as game engagement, retention, and purchasing. You'll translate complex data into actionable insights using tools like SQL, Excel, and business intelligence platforms, while working closely with cross-functional stakeholders.

Responsibilities

• Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
• Stakeholder Collaboration: Partner with business, operations, and other stakeholder teams to align analytics initiatives with organizational priorities/ projects and to guide decision-making through data.
• Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using BI tools like Power BI to ensure clarity, accessibility, and relevance.
• Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
• Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.
• Required Qualifications & Skills
• Bachelor's degree in a relevant field (e.g., Business Analytics, Statistics, Economics, Management Information Systems), or equivalent experience.
• Strong proficiency in SQL and experience working with relational databases or cloud data platforms.
• Hands-on experience with BI tools such as Power BI, or similar.
• Advanced Excel skills including pivot tables, charts, and statistical functions.
• Proven experience using data to solve business problems and influence stakeholders at different levels.
• Excellent communication and storytelling skills; able to present complex findings in a clear and actionable way.
• Demonstrated experience managing or mentoring analysts or cross-functional teams.
• Strong analytical mindset with a focus on accuracy, detail, and continuous improvement.

Requirements

• Experience with CRM platforms like Salesforce or Zendesk and understanding of support operations data.
• Exposure to statistical or predictive modeling techniques (even if conducted by others).
• Experience coordinating with technical teams (data engineers, data scientists) to define requirements or interpret results.
• Interest in or knowledge of the video game or entertainment industry is a plus.
• Ubisoft's perks
• 💰 Profit Sharing, yearly company saving plan. 25 paid time off + 12 additional paid days off. 50% of your transportation pass is paid by the company, lunch vouchers (9€/day), healthcare for you and your family, and lots of Ubisoft additional perks.
• 👶 Maternity leaves of 20 weeks, paternity/co-parental leaves of 7 weeks.
• 📍 Our office is located in Saint Mandé, (Metro line 1, Saint Mandé station). Gym available in the building.
• Recruitment process
• [30 minutes]: visio call with a Recruiter,
• [60 minutes]: interview with the manager of the role and a Recruiter,
• [60 minutes]: interview with a Director
• Information about Ubisoft
• Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers' community.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Ubisoft2? Share your experience