Director, Partner Success Reseller

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At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Director, Partner Success -Resell At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Director, Partner Success - Resell is responsible for leading and developing a high‑performing team of Partner Success Managers and Partner Success Implementation Engineer professionals. This role ensures strategic alignment, exceptional partner experience, and successful delivery of value to our resale partners across the region. The Director acts as a key liaison between internal teams and regional leadership, driving strategic success and operational excellence within the partner ecosystem. How will you make an impact Leadership & Team Management Lead, mentor, and develop a team of Partner Success Managers and Partner Success Implementation Engineer team members. Establish team goals, performance expectations, and success metrics. Foster a culture of accountability, collaboration, and continuous improvement. Strategic Partner Success Provide high-level oversight and strategic guidance across major partner relationships within the resale channel. Ensure partner success plans are aligned with business objectives and drive long-term growth and retention. Remove obstacles, escalate challenges, and ensure partners receive exceptional support and resources. Executive Relationship Management Maintain and deepen senior-level relationships with key Partner Resell clients. Present strategic updates, partner success insights, and high‑impact recommendations to senior‑level executives internally and within partner organizations, ensuring clarity, alignment, and informed decision‑making. Serve as a trusted advisor, supporting executive business reviews and high-impact strategic initiatives. Represent the Partner Success function in global forums, steering committees, and partner planning sessions. Thought Leadership & Industry Presence Represent NICE at global sales kickoffs, partner summits, and industry events by presenting thought‑leadership content and strategic partner success insights. Deliver compelling sessions, panels, and keynote‑style presentations that reinforce NICE's market leadership and strengthen relationships with Resell partners. Collaborate with Marketing, Sales, and Partner Leadership to develop impactful narratives, use cases, and industry perspectives aligned to partner needs and market trends. Conflict Management & Resolution Proactively identify misalignments or points of friction between Resell partners, the Partner Success organization, and the Sales team. Lead constructive resolution efforts by facilitating cross-functional discussions, clarifying expectations, and driving shared accountability. Serve as an impartial senior mediator to ensure issues are resolved quickly, professionally, and in a manner that protects partner relationships while supporting strategic business objectives. Establish repeatable frameworks for escalation handling, communication protocols, and conflict‑prevention best practices across global teams. Cross-Functional Collaboration Partner closely with regional leadership and account teams to ensure alignment on goals, partner strategies, and operational execution. Collaborate with Product, Sales, Marketing, and Support teams to advocate for partner needs and influence roadmap and process enhancements. Represent Partner Success in regional business reviews and strategic planning sessions. Operational Excellence Drive consistency in partner engagement models, processes, and communication. Monitor partner health, satisfaction, and performance trends to identify opportunities for improvement. Ensure high-quality execution of partner programs, onboarding processes, and technical enablement. Have you got what it takes? 10+ years in Partner Success, Customer Success, Channel/Reseller Management, or related leadership roles. Proven experience leading cross-functional teams in a high-growth environment. Strong strategic thinking, communication, and stakeholder management skills. Demonstrated ability to influence senior leaders and drive outcomes in a matrixed organization. Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: Experience in a global technology or SaaS organization. Professional services, or Solution Delivery Deep knowledge of global partner ecosystems or c

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