Benefits Administration Coordinator

About the role

Responsible for monitoring the day-to-day flow of client requests for enrollments/changes/terminations, supporting HUB client's group benefits (health, dental, vision, etc.). Provide customer service to client's HR and support staff while continually improving existing workflow, processes, and associated documentation in accordance with the practices, policies, and procedures of the Company.

Responsibilities

• Coordinate daily benefits processing and open enrollment. Handle workflow of enrollments, COBRA, terminations, changes, working with HUB staff, processing team and insurance carriers.
• Serve as point of contact for clients, plan vendors and processing team. Research client inquiries regarding enrollment status.
• Perform escalations with carriers, follow through, track status updates until resolved.
• Participate in evaluation and revision of internal processes to reduce costs and increase efficiency. Assist in testing and implementation of new partner vendors.
• Document and maintain instructions for benefit enrollment processes. Oversee maintenance of database and client records.
• Ensure compliance with applicable government regulations; stay current with revisions.
• Ensure timeliness and accuracy of required deliverables.
• Obtain and update carrier portal access.
• Provide of internal utilization analysis using vendor-provided reports and internal records.
• Assist with department projects such as technology updates, onboarding new partner vendors, and training users.
• Cross train on other benefit administration tasks, including COBRA administration
• Other responsibilities as assigned by Manager.

Requirements

• Two years of related experience in employee benefits, payroll, or other applicable experience.
• Working knowledge of all pertinent federal and state regulations affecting employee benefits programs: filing and compliance requirements, for the ACA, COBRA, life events, leave of absence, Medicare, and DOL requirements.
• Knowledge of procedures for transfer of data to various systems and carriers. Understanding of audits using data comparison tools (excel VLookup ). Prepare, collect, and organize data for assessments and file transfers
• Strong analytical skills and a thorough knowledge of employee benefits and the 'life cycle' (new hire/change/termination).
• Effective planning and priority setting. Ability to manage several projects simultaneously while working with target deadlines.
• High attention to fine details of incoming and outgoing work.
• Proven ability to work effectively in a team environment and demonstrate individual accountability.
• Department Account Management & Service
• Required Experience: 1-2 years of relevant exper

Benefits

Additional Information

Discover a Career That Empowers You - Join HUB International! At HUB International, we're more than just an insurance brokerage firm - we're a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don't stop there - we also invest deeply in our people. Here, your career is in your hands. You'll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you'll be backed by the strength of a global firm and the heart of a regional team. As one of the world's largest insurance brokers - and a proud Stevie Award-winning workplace - HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let's grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits - HUB is the place for you. We are looking for a Benefits Administration Coordinator to join our Employee Benefits team on a Hybrid work schedule.

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