Inside Sales Clients Farmer Small Accounts T01-T04

Responsibilities

• Relationship Management & Success Monitoring
• Conduct regular digital check-ins to measure satisfaction, uncover friction points, and reinforce value.
• Act as the main point of contact for HR decision-makers and administrators.
• Build rapport through consistent, helpful, and responsive communication.
• Engagement Optimization & Support
• Analyze platform usage and engagement trends to suggest actions or improvements.
• Support benefit re-launches, communication efforts, or platform feature rollouts.
• Help clients align benefits with employee motivation and retention goals.
• Upselling & Expansion
• Identify opportunities for product expansion (e.g., mobility, recognition, culture).
• Present new solutions in a consultative manner, based on client evolution and feedback.
• Track and progress upsell opportunities in Salesforce.
• Internal Coordination & Reporting
• Work closely with onboarding, support, and product teams to resolve client issues.
• Maintain accurate CRM records for touchpoints, health indicators, and upsell stages.
• Share client insights to inform retention strategy and product development.
• YOU ARE A MATCH IF...
• Education:
• Bachelor's degree in Business, HR, or Marketing.
• Work Experience:
• 1-3 years in client success, digital account management, or post-sales roles.
• Experience in a SaaS or benefits environment is highly preferred.
• Skills & Certifications:
• Strong consultative sales, negotiation, and communication skills.
• Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
• Good organizational skills and ability to manage multiple commercial activities simultaneously.
• Strong virtual and in-person communication capabilities.
• Proficiency in Microsoft 365 tools.
• Knowledge of full-cycle sales methodologies is considered an advantage.
• Languages:
• For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
• For local country leadership and management roles, fluency in the local language and English is required.
• For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.
• Working Conditions:
• For global, regional, or area roles:
• Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
• For local roles:
• Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.
• Competencies:
• Digital Client Relationship Management
• SaaS Platform Usage Monitoring
• Consultative Upselling
• Salesforce CRM Discipline
• Employee Engagement Insight
• Why join Pluxee?
• Join an inclusive team
• Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
• Turn inspiration into possibility
• Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
• Make a positive impact
• Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
• Grow with us
• Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

Benefits

Additional Information

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular Job Description: The Inside Sales Farmer - Small Accounts is responsible for managing and growing a portfolio of small business clients remotely. Acting as a strategic advisor, the Farmer helps clients unlock the full value of Pluxee's solutions, optimize platform usage, and identify new engagement opportunities that benefit their workforce.YOUR NEXT CHALLENGE

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