Sr. Account Representative - Enterprise East Region

Responsibilities

• Drive sales growth through the promotion, sale, and renewal of company products, services, and solutions within your account base .
• Manage complex customer portfolios and provide proactive account management to drive long-term customer success.
• Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.
• Identify , qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.
• Build and maintain strong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.
• Serve as a trusted advisor by understanding customer business objectives and aligning appropriate technology solutions to meet their needs.
• Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.
• Maintain expertise in company offerings, emerging technologies, competitive positioning, and industry trends.
• Prepare and maintain accurate sales forecasts, pipeline reports, account plans, and activity tracking documentation.
• Collaborate with internal departments to ensure a seamless customer experience and timely resolution of customer inquiries.
• Represent the voice of the customer internally and advocate for customer needs across the organization.
• Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.
• Consistently achieve or exceed assigned sales, revenue, and performance objectives .
• Required Knowledge & Skills
• Strong consultative selling skills with the ability to identify customer needs, position solutions, negotiate effectively, and close business.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to manage strategic customer relationships and influence decision-makers.
• Strong organizational, analytical, and problem-solving capabilities.
• Ability to manage multiple priorities while maintaining a high level of accuracy, urgency, and customer focus.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong collaboration skills with the ability to work effectively across sales, operations, vendor , and leadership teams.
• Self-motivated with the ability to work independently and manage a large territory or account portfolio.
• Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.
• Education & Experience
• High School Diploma or equivalent required; Bachelor's Degree preferred.
• Minimum 5 years work experience including a minimum o f three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.
• Demonstrated success managing customer relationships and achieving or exceeding sales objectives .
• Experience supporting enterprise customers, channel partners, or strategic accounts preferred.
• Core Competencies
• Customer & Sales Leadership
• Customer Focus
• Consultative Selling
• Relationship Management
• Persuasion & Influence
• Communication & Collaboration
• Communicates Effectively
• Collaborates Across Functions
• Builds Strategic Partnerships
• Execution & Accountability
• Drives Results
• Ensures Accountability
• Action Oriented
• Professional Effectiveness
• Resilience
• Problem Solving

Additional Information

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Your Role: The Senior Account Representative is responsible for driving revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders by identifying opportunities, delivering solution-based recommendations, and supporting the execution of sales strategies that drive business outcomes. The Senior Account Representative manages complex customer relationships, supports large and diverse account portfolios, collaborates closely with field sales and vendor partners, and serves as a key resource for your account(s) . This position requires strong sales acumen, technical aptitude and the ability to navigate a fast-paced, customer-focused environment.

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