Project Support Coordinator

About the role

As a Project Support Coordinator , you will play a crucial role in supporting the smooth delivery of IT projects across our client base. Working closely with our Opportunity Managers , Project Managers and Quality Manager , you will ensure that internal and client requests are processed efficiently, project data remains accurate and up to date , and stakeholders receive clear, timely updates . You will also help spot and correct errors , ensuring our team delivers projects with the highest level of quality and efficiency. This role requires strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities . You must be proficient in Excel and Word and comfortable handling written and verbal communications with internal teams.

Responsibilities

• Project Coordination & Administration
• Manage project requests through our ticketing system and dashboard, ensuring all tasks are addressed promptly.
• Track and update project progress , ensuring information is accurate and complete .
• Identify and flag inconsistencies, errors, or missing details that could impact project delivery.
• Provide regular updates to stakeholders regarding task status and expected completion times.
• Communication & Prioritization
• Serve as a key point of contact for project support, ensuring smooth coordination between departments.
• Communicate clearly and professionally, ensuring internal teams and clients are kept informed of progress .
• Manage conflicting priorities , ensuring urgent tasks are addressed while maintaining overall workflow.
• Reporting & Documentation
• Generate and distribute project status reports for both internal teams and clients.
• Maintain and update project documentation to ensure process consistency and compliance.
• Utilize Excel and Word to create reports, track data, and ensure accuracy in project records.
• Quality & Process Improvement
• Work closely with the Quality Manager to ensure adherence to best practices and process guidelines .
• Help improve project efficiency by identifying and suggesting process enhancements.
• Support the team in delivering high-quality, compliant, and efficient IT projects .

Requirements

• Experience in project support, coordination, administration, or a similar role.
• Strong attention to detail - ability to identify errors, inconsistencies, and missing information.
• Excellent written and verbal communication skills - able to provide clear updates and manage expectations.
• Highly organized with the ability to manage multiple requests and conflicting priorities .
• Proficiency in Excel and Word - comfortable working with data, reports, and documentation.
• A proactive, problem-solving attitude with a focus on quality and efficiency .
• Comfortable working in a fast-paced IT environment with evolving priorities.
• Why Join Abacus Group?
• Be part of a fast-growing and innovative IT services firm specializing in financial services.
• Opportunities for career growth and development in project coordination and quality management.
• Play a key role in delivering high-quality IT solutions to investment firms and financial institutions.
• Hybrid or flexible working options available (if applicable).

Benefits

Additional Information

About Abacus Group Abacus Group is a leading provider of Managed and Professional IT Services for the financial services and healthcare industries . We deliver high-quality, secure, and reliable IT solutions to support our clients in an increasingly complex and regulated environment. Our team is dedicated to excellence, precision, and client success -and we're looking for a detail-oriented professional to help us uphold these standards.

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