[Philippines] People Solutions Specialist

Responsibilities

• Employee & Manager Support
• Provide end-to-end support for employee and manager HR inquiries, ensuring requests are fulfilled efficiently and professionally.
• Guide employees/managers on HR topics (e.g., performance management, policies, payroll, benefits), promoting HR Portal and self-service.
• Support employees and managers in navigating HR systems and accessing relevant resources.
• Maintain accurate records of employee interactions and requests, ensuring data integrity in HR systems.
• HR Operations
• Execute lifecycle operations: hiring & onboarding, changes/letters, time & leave, benefits updates, contract management, exit/offboarding.
• Prepare and validate HR documents, approvals, and workflows in line with harmonized policies.
• Ensure compliance with legal, regulatory, and data-privacy requirements in assigned countries.
• Support the rollout of new HR processes/tools; contribute ideas to improve efficiency and quality.
• Manager Support & Engagement
• Guide managers to use CoE processes and self-service for recruitment, onboarding, performance, PIP, etc.
• Support local site engagement activities (e.g., townhalls) with office/site managers.
• Country-Specific Responsibilities
• Administer payroll, benefits, government reporting, and leave management, ensuring accuracy, timeliness, and compliance.
• Manage local HR vendors as needed to support HR service delivery.
• Support headcount planning, personal expenses, and budget/forecast activities in partnership with Strategic HR Partners & HR Analytics.
• Stay up to date with local policies and labor law requirements, ensuring compliance and documenting changes.
• Projects & Continuous Improvement
• Participate in ad hoc projects and insight-gathering to enhance processes/tools.
• Share knowledge/best practices; provide backup coverage for colleagues when needed.
• What you will bring to the role
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3-5 years of HR generalist, HR operations, or HR service delivery experience.
• Knowledge of HR processes and employment regulations in assigned country/region.
• Hands-on experience with HRIS and digital HR tools.
• Strong customer-service mindset, attention to detail, and problem-solving skills.
• Ability to work collaboratively within a regional HR team.
• Proficiency in English and local language(s).
• Grow your career at Santen
• If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.

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